Describe two ways how effective communication can affect relationships in an adult social care settings between individuals using the service, their carers, colleagues and other practioners One way effective communication can help in a social care setting is being able to know what the client likes and needs, this is essential so that the level of care and compassion is met by all those involved in the clients care. Another way is communication between all those involved in the clients care so that continuity of care is met by all those involved.

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This is essential and needs to be recorded accurately as well as verbally communicated to avoid any discrepancy in care needs, medical needs or personal care. AiiiUsing the table involved identify three ways of finding out the communication and language needs of an individual. For each method describe how effective it is at establishing the needs of the individual. Method| How effective is this method| Observation| By observing the individual you can establish the most effective language or best way to communicate and be able to determine whether they have disability or illness.

If there is a learning disability or hearing or visual impairment then a particular method or style of communication should be used for effective communication. | Reading previous reports or history| Previous reports, records and history help to determine the individual’s illness or disability and what level of support the individual needs to effectively communicate and language needs. | Talking to family, friends, colleagues or other professionals| Talking to family and friends help to discover the best way of communicating. Since hey would have been with the service user a great deal they will have valuable knowledge of them and would have developed a way of communicating with them. Other professionals will have assessed their needs and would have identified any illness or disability. | Aiv DESCRIBE THREE FACTORS TO CONSIDER WHEN PROMOTING EFFECTIVE COMMUNICATION There are a number of factors to consider to effective communication. Environment – making sure that the environment is appropriate to the conversation, not too loud if it is one to one, private if the conversation is confidential or if it puts people at ease talking whilst enjoying an activity together.

Posture: making sure your body language is correct to the conversation you are having. Orientation – making sure your body is in the correct position not too close to invade person space but not turning away like you are not interested. Active listening: In all communication listening is very important so that you can be sure that you understand the persons wishes or likes, and to show that you understand and show empathy. AvDescribe three verbal and three nonverbal communication methods and styles that a social care worker may use in an adult care setting. Verbal| Non Verbal|

Vocabulary - Choosing words that are appropriate to the service user’s level of understanding. Maybe English is not their first language, or they have communication difficulties. But you also have to make sure you’re not too simplistic and coming across as patronising. | Body language – making sure that your body language is appropriate and non-threatening and making sure you are facing people and not turning away which could show you are bored or un interested. | Tone of voice - Tone of voice concerns the emotional message being conveyed Along with the spoken words.

When these don’t match, service users can become aware of your emotions and will pick up whether you are irritated or anxious, or get confused. | Gestures – using gestures can help to explain the conversation to make sure that the person can understand what you are trying to say and sometimes it helps support your conversation if someone finds it hard to understand. | Pitch of voice – making sure you pitch is right for the level of conversation and the service user you are talking too. Speaking in a low voice can be calming and soothing, but too low and you can sound boring.

On the other hand a high pitch can sound shrill and be unpleasant to listen to| Facial expressions – Facial expression reveals a great deal about our feelings. A blank facial expression makes it much harder to interpret what is being said and makes it harder for the service user to understand the nature of the conversation. | Avi Explain why it is important to respond to an individual’s reaction during communication A response during communication is needed for the communication to take place.

If someone is talking to you and you are not responding, it is difficult for communication to take place. When you respond to someone, it shows that you are listening to them, which then shows that you understand what they are saying and are interpreting it correctly, and are thus communicating. However, the response doesn't need to be verbal. A simple nod can even be considered communicating, as long as both participants are aware of each other and understand what is being put forth. Avii Explain how an individual’s background can influence the way they communicate

Background influences everybody’s communication skills. It maybe that English is not there first language and they find it difficult to understand English, it could be regional dialect different areas have different dialect and different meanings making it difficult for a person outside of these areas to understand. Another influence is if the person is deaf or have learning difficulties they may not be able to communicate or understand communication. Also cultural backgrounds have a big effect in some cultures it is not allowed for women to talk to men, or for men to talk for them.

Avii Identify three examples of barriers to communication and explain how you could overcome each barrier Barrier| How it can be overcome| Sensory| Use sign language or make sure to face the person use appropriate hand gestures that the person understands. Speak clearly so the person understands. | Language| Use appropriate language, so the person can understand, not too simplistic or use of jargon they will not understand. Also if the person speaks foreign language may need an interpreter or the use of signs to help to understand. | Aggression| Make sure to be assertive and calm.

Repeat the message over and over in a low calm manner. | AixDescribe two strategies that you could use to clarify misunderstandings Adapt your message: If you message has been misunderstood you may need to say it in a different way or write it down differently. Perhaps the tone needs to change, or the message’s style. The language you have used might need to be simplified. Make an apology: Sometimes it is important to take responsibility for a misunderstanding and say you are sorry. A sincere apology can help to restore confidence and allow for the relationship to continue to build.

AxA Social Care Worker wants to enable more effective communication with individuals using the service. Explain how they could access extra support or services that maybe helpful. One of the services that a Social Care Worker could access is the advocacy services. An advocate is a supportive person who speaks in an official capacity on a person’s behalf and in their best interests. Service users will be assigned an advocate in circumstances where there is no other person, such as a carer, who can speak up for them.

There are also translation and interpreter services for people with sensory impairment. Local authorities and services, such as the police and Doctors or Hospitals are obliged to provide communication support for individuals whether when visiting a doctor, optician or hospital or when attending court or at a public meeting. There is also extra support for those with sensory disability include British Sign Language (BSL) interpreters, deafblind interpreters, lip-speakers, notetakers and speech-to-text reporters (palantypists).

Task B Case Study You are a social care worker and a service user, Hannah, tells you that she is unhappy taking her new medication. She thinks she does not need it and so she is throwing it away. You know from her care plan that Hannah does need to take the medication regularly and gets confused. Hannah begs you to keep this confidential and not tell anyone especially her daughter, who she sees regularly, as her daughter will be very angry. BiHow would you explain the term ‘confidentiality’ to Hannah?

I would first sit Hannah down in a private and quiet place to ensure privacy. I would access Hannah’s capacity to understand. After establishing that she is, I would explain that confidentiality means that all information and conversations are kept private and they are not discussed with anyone except for in situations where the person may be in danger or putting themselves at unnecessary risk, in this instance it is necessary to tell others of the situation whilst keeping it to a minimum, so not everyone will know what is happening just the people that need to know.

The only way I would do this is if I felt that other people maybe able to help Hannah to overcome her unhappiness and try to help her to understand what the medication is for and to help her feel less confused. BiiDescribe the possible tensions that may arise between telling others of Hannah’s decision and keeping this information totally confidential. In telling others of Hannah’s decision it could make Hannah not trust telling anyone things that are on her mind or bothering her, or if she is being bullied or abused she may feel that she cannot trust anyone and not tell anyone.

She could also get very agitated and aggressive feeling that she had been let down and be very upset about it. On the other hand if this information was kept totally confidential there could be serious medical implications with not taking this medication. It could also have implications to her mental state and a clue that her mental health maybe deteriorating, by telling people that need to know they can get the most appropriate help and can sit Hannah down and try to explain what the medication if for and how it can help her or find a different medication hat Hannah is happy to take. BiiiDescribe ways to maintain confidentiality in day to day communication There are many ways to maintain confidentiality, make sure that any confidential conversations you have you conduct them in a private room away from others and that you do not tell anyone the details of the conversation. You make sure that any confidential paperwork is not left lying around so that anyone can read it.

Any personal records or reports should be kept lockd away and any personal information on computers should be protected by a password and other individuals should not know that password. BivExplain when and how a social care worker should get advice about confidentiality You should get advice about confidentiality when you feel that a person or situation could be in danger i. e suspected abuse if someone confided in you, you may need to override their wishes and tell someone. I would go to my manager for advice, read the policy on confidentiality, speak to a specialist or trainer .

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