Promote Communication in Health, Social Care or Children’s and Young People’s Settings Unit aim: This unit explores the central importance of communication in such settings, and ways to meet individual needs and preferences in communication. It also considers issues of confidentiality. Credit value-3 Level 3 This workbook covers the following elements: Learning outcomes: There are four learning outcomes to this unit1. Understand why effective communication is important in the work setting 2. Be able to meet the communication and language needs, wishes and preferences of individuals.

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3. Be able to overcome barriers to communication 4. Be able to apply principles and practices relating to confidentiality Question- (1. 1) Identify the different reasons people communicate Answer: There are different reasons why people communicate. One of them is to express their feelings, emotion, opinion and anguish. It could be an informal or formal communication depending on the circumstances. Licensed to Fe Jerisa Genoviagon of , , , . Email address used to purchase this eBook is: 1 [email protected] com (1. 1) (Continued) Question- (1. 2)

Explain why/ how effective communication affects all aspects of the leaner’s work Answer: Effective communication in the workplace is a major part of my role as a health and social care worker. It enables me to build good working relationships with colleagues and service users. Ineffective communication skills could lead to the breakdown of work which could affect the people the system cater for. It could also lead to mistrust and lack of confidence which could result to improper care for service user. Question- (1. 3) Explain why it is important to observe individual’s reactions when communicating with them Answer:

It is also essential that I observe body language whilst communication is going on to help me know if the other person is comfortable with the level and medium of communication, or perhaps not happy with the communication, they may be upset and need reassurance, This will help me understand my client communication skills and use a different style of communication that suit the person. Licensed to Fe Jerisa Genoviagon of , , , . Email address used to purchase this eBook is: 2 [email protected] com Question- (1. 3) Explain how people from different backgrounds may use and/or interpret communication methods in different ways.

Answer: Communication methods can sometimes have different meanings in other cultures. I will ensure I familiarise myself with the cultures of those I am caring for so I can understand how to effectively communicate with them, and continue to treat them with respect and dignity. What is acceptable in one culture may be an offence or in some cases an insult in another culture. Take for example, it is not acceptable for a woman to ‘speak’, in certain cultures unless spoken to. As a healthcare worker, It is my responsibility to study client care plan and be aware of the different cultures and how my actions could affect them

Question- (3. 1) Identify barriers to effective communication Licensed to Fe Jerisa Genoviagon of , , , . Email address used to purchase this eBook is: 3 [email protected] com Answer: BARRIERS TO COMMUNICATION Medical condition HOW TO OVERCOME Adapt communication skills to suit medical condition Visual/hearing impairment: Offer the person their glasses or hearing aid Too much noise Reduce the noise or move to a quieter location. Too hot/cold Adjust the room temperature to a more comfortable level Not speaking clearly Speak clearly, slowly, and ask if communication understood

Question- (3. 4) Identify sources of information and support or services to enable more effective communication. Licensed to Fe Jerisa Genoviagon of , , , . Email address used to purchase this eBook is: 4 [email protected] com Answer: There are 4 services I can use to source information and support or services to enable more effective communication. I can use a translation service to help translate written language to another . e. g Google translation service and other commercial services online I can employ the services of an interpreter to convert spoken language to another language.

I can use a specialised speech and language support services designed to support people who have speech impairment or who has stroke. I can also use the services of an advocator to support people who are unable to speak up for themselves. This service is designed to study and understand the needs and preferences of people and act of on their behalf. Question- (4. 1) Explain the term ‘confidentiality’ Answer: Confidentiality in a health care workers role imposes a boundary on the amount of personal information and data that can be disclosed without consent.

It is the responsibility of the care worker to ensure that staff and client details are not disclosed to the public. However, confidential policy can be broken if it is in the interest of the service user, staff and members of the public Licensed to Fe Jerisa Genoviagon of , , , . Email address used to purchase this eBook is: 5 [email protected] com Question- (4. 4) Explain how and when to seek advice about confidentiality. Answer: Confidentiality is essential in health care to improve trust and working relationships between clients and the staff.

Certain information is however shared among the team if it is needed to effectively support clients and others involved in their care. Take for example, if there is a risk of danger or harm to the client, staff or members of the public, if abuse is suspected, or if there is suspected misconduct of a member of the care team. It is the responsibility of the staff to pass such information to the supervisors or the appropriate bodies so that action can be taken. Licensed to Fe Jerisa Genoviagon of , , , . Email address used to purchase this eBook is: 6 [email protected] com

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