3 R’s of Employee Retention
A Celebration of Life’s Simple Pleasures, and has authored many published articles on employee retention and related topics. She is excited to hear about what has worked for you—and what hasn’t—in keeping employees. You can reach her by email at [email protected] com or visit her website at www. moralebuilders. com. Janice Berry is a consultant and writer who helps clients communicate with their employees, customers, and prospective customers. Her areas of expertise include workplace trends and relationships, personal innovation, marketing communications, and software-related issues.
An avid volunteer who motivates other volunteers, she is also the mother of two children, who never stop teaching her about the importance of respect. Janice can be reached by email at [email protected] com. How to Use This Book This Fifty-Minute™ Series Book is a unique, user-friendly product. As you read through the material, you will quickly experience the interactive nature of the book. There are numerous exercises, real-world case studies, and examples that invite your opinion, as well as checklists, tips, and concise summaries that reinforce your understanding of the concepts presented.
A Crisp Learning Fifty-Minute™ Book can be used in variety of ways. Individual selfstudy is one of the most common. However, many organizations use Fifty-Minute books for pre-study before a classroom training session. Other organizations use the books as a part of a system-wide learning program—supported by video and other media based on the content in the books. Still others work with Crisp Learning to customize the material to meet their specific needs and reflect their culture. Regardless of how this book is used, we hope you will join the more than 20 million satisfied learners worldwide who have completed a Fifty-Minute Book. To the Reader Congratulations on investing in the future of your business and your employees! Did you know that more than 60% of people define themselves by their jobs? When people are introduced, the first question often asked is, “So what do you do? ” It is no surprise that when employees don’t feel valued in the workplace, it affects the core of their being. When you delve deeper into the issue of keeping your employees, you will understand the vital importance of three key concepts addressed in this book: respect, recognition, and rewards.
Think of this book as a buffet of ideas and suggestions that you can implement with your employees. Some of these practices make sense for all employees and workplaces, while others may not feel right for you, for whatever reason. Take what you can use and leave behind the rest. You can implement some ideas tomorrow, while others may take several months. Work through the exercises throughout the book and you will be on your way to becoming a hard-to-leave workplace. Use the suggestions and ideas that reflect your personality and fit your work culture, and make gradual, long-term changes.
Enjoy the journey! Barb Wingfield Janice Berry Dedications We would like to thank our family members for supporting us in writing this book: Bob, Brian, Erin, Brad, and Rebecca Wingfield; and Bruno, Zack, and Gina Paganini. We so appreciate the contributions of our clients and the friends and colleagues who inspire us with their accounts of what kept them happy in organizations and what sent them packing. Particular thanks go to the alwayssupportive Barbara Braham, the incredible BKBs, and to all the wonderful people at Crisp who made our dream come true. Retaining Your Employees vi Contents
Summary: Reviewing the Rules of Respect You must always keep respect in the forefront, and working to achieve the seven rules outlined here is a good start. Treating your employees with respect will greatly influence your ability to create a hard-to-leave workplace. Select true (T) or false (F) for each of the following statements related to the seven rules of respece