Our education system is more of parrot learning. Rather than doing real world examples, we stick to typical traditional theoretical system of learning even in practical courses like statistics. Therefore by giving an option for students to undergone the industrial training, it is actually a good alternatives as students can learn and get the exposure into the real world where we can actually do the implementation on what we have learned before into the real situations.In conjunction with that, I am very much delighted and thankful to the Unifiedcomms (OHQ) Group for allowing me to do internship in their organization for 11 weeks starting from 25th June till 7th September 2018 where I got the platform to have exposure on the analytic processes and enhance my knowledge and ideas.During the training period, I was placed in Business Intelligence & Analytic and I had the chance to learn a lot of beneficial new things such as MySQL where it is an open-source relational database management system besides Python programming language and data visualization software like Tableau Desktop.
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I was being introduced with collection of databases from the company and doing the analytics on the number of services subscription, services renewal and also the termination for our client. By being in the telecommunication services provider, it is vital for us to see the progress to make forecasting for the future and come up with new refreshing ideas and convenient improvisation to ensure our client and the customers getting served with the best services.In sum, throughout the industrial training, I found that several things are important such as critical and analytical thinking, colleague interactions, time and goal management as this will be really useful for me in future to face challenges in a working environment as I learned on how to enhance the communication and problem solving skills.ACKNOWLEDGEMENTThe internship opportunity I had with Unified Communication (OHQ) Sdn Bhd was a great chance for learning and professional development. Therefore I am grateful for having a chance to meet so many wonderful people and professionals who led me though this internship period.It is my radiant sentiment to place on record my best regards, deepest sense of gratitude to my supervisor, Mr Chang Lip Wei, who in spite of being extraordinarily busy with his duties, took time out to hear, guide and keep me on the correct path.I would like to express my sincere gratitude to my internship instructor, Dr Zailan bin Siri and Dr Suzeini Abdul Halim for their constant guidance, supervision and constructive feedbacks which enabled me to prepare a well executed report.
This report would not have been possible without the contribution and collaboration of others. My sincere gratitude:To Almighty God who granted me health and long life, without which I could not have finished this industrial training;To the Senior Executive Group Human Resources, Mr Yeat Nai Shyong for endorsing my application for internship.To my internship partner, Amirul Eizlan bin Mazlan as always being helpful with a healthy discussion that lead to constant state of self improvement.To the rest of the Unified Communication (OHQ) Sdn Bhd staff for their support and guidance which helped me to overcome the challenges I faced during the past seven weeks.Last but not the least, I would like to express my sincere thanks to all my family members, friends and well-wishers for their immense support and best wishes throughout the internship duration and the preparation of this report.CONCLUSIONS AND SUGGESTIONSUpon completing this industrial training,