Assignment 201 principles of communication

Four different methods of communication: Verbal communication- This type of communication uses words to present ideas, thoughts and feelings. Good verbal communication is the ability to both explain and present your ideas clearly through the spoken word, and to listen carefully to other people. Nonverbal communication- this type of communication is messages we send out to express ideas and opinions without talking. This might be through the use of body language, facial expressions, gestures, tone of voice, touch or contact, signs, symbols, pictures, objects.

Written communication- This type of communication involves any type of interaction that makes use of written words. Visual communication- this type of communication can be Aii) Five different reasons why people communicate 1. To get information. Communicating with people to get the information you want. 2. To ask questions. You ask people questions to get answers you want through communication. 3. To persuade others. You try to get people to agree to your view through communication.

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4. To give instructions. You tell people what to do through communication to get what you want. 5. To argue.

You want people to agree with you so you communicate with them to get them to agree with you. Aiii) Two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. Communication is a 2-way process. It is not simply about sending a message, but also about knowing if the receiver has understood and processed the message properly. In face-to-face communication, the person listening may not always indicate verbally if they have understood or if they agree. Observing body language helps the speaker understand if the other person understands.

Also, even if the other person replies verbally his or her body language may show that they have not really understood or agreed. Observation helps understand the effectiveness of communication. This is because Body Language (part of non-verbal communication) is instinctive and more reliable than verbal communication in many cases. Aiv) why it is important to find out an individual’s communication and language needs wishes and preferences. It is important to find out an individual’s communication and language, needs, wishes and preferences to enable effective communication. To understand what an individual is trying to express.

To understand an individual’s beliefs, culture, and values. To stop an individual becoming stressed out, frightened or frustrated. To be able to support an individual in their daily life. Av) How good communication can have a positive effect on the way a social care worker interacts with; a)Colleagues; The environment will be a pleasant and positive one to work within if colleagues communicate regularly therefore promoting team work. b) Individuals using the service and carers; Confidence and independence will be created/enhanced between the individual and carer due to good communication and involving the individual.

Other professionals; Respond to and help prevent crises, and they counsel individuals, families, and communities on how to cope with the stresses of everyday life. Avi) BarrierHow it can be reduced. Different language Smile and maintain a friendly facial expression, use gestures and pictures. Hearing Speak clearly, listen carefully, and respond to what is said to you. VisualUse touch to communicate concern, sympathy and interest. Use tone of voice Avii) Two ways to check that communication has been understood by all involved. 1)Checking such things as facial expression,

Maintaining eye contact and sitting forward if they are listening to what is being discussed. 2)Ask someone to recap on what you have just discussed. Aviii) Three services or sources of information and support that enable effective communication in an adult social care setting are; 1)Translation services This service can help with changing the written text from one language to another. 2)Interpreting services This service can help with converting spoken language to another language. 3)Speech and language services This service can support people who have had a stroke and have problems with their speech.

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