Organisational communication can be said as the process of information is exchanged and understood by two or more people where it usually with the intention of motivating or influence behavior. It is important to aware that this definition has the purpose that may go beyond just transferring information as normally, the senders have the intention to influence the receiver to do what they want (Dawn Kelly 2006).
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Interpersonal communication is essential and plays a crucial role in the functioning of any organization. As a result, effective in communicating has become a very important factor in determining the efficiency of the organization performance as a whole. Each and everyone in the company is required to have a good interpersonal communication skill in order to ensure that the operations and processes from the lowest to the highest level of the organization are able to operate more efficiently.
DMG Corporation as one of the organization in the Banking and Finance Service industry has currently suffered with the problem of lack in communication among their stakeholders where it has caused some problems like low employee morale, inefficiency in performance and innovation has decreased. As the CEO of DMG Corporation, Bob Jensen is aware of the seriousness of poor communication has decided to employ a consultant to investigate the problems.
Hence, the causes of ineffective interpersonal communication from all level of employees will then be identified in this report and feasible recommendation will then be outlined to improve the identified problems. 2. 2 Outline of research This aim of this research report will be comprehensively investigating the interpersonal communication issues between the managers and the employees of DMG Corporation and the effectiveness of their current procedures and policies. The key instruments that will be used in this research report will involve the surveys, questionnaire and observation of stratified sample size of 200 employees.
The purpose of this research report is to study the causes of poor interpersonal communication of DMG Corporation with the application of contemporary models, theories and concepts to particularly improve each area of the highlighted issues.Identification of Main Issues Digital communication method In developing a holistic research on the problems faced by DMG Corporation, we have found that one of the causes of poor interpersonal communication between the managers and the employees is the use of digital communication method.
Page 2 Barriers of interpersonal communication in organization Essay
As time goes by, advancementof technological communication has become more sophisticated where it has changed the way how the managers and employees communicate to each other. Many of the organizations have abandoned the traditional way of face-to-face communication in their transactions of operations in the working environment as organizations nowadays more prefer with the use of digital communication methods in communicating with their stakeholders. The most popular communication that widely used by the organizations are the desktop computers, laptop and cellphone.
Through the research that has been conducted, employees of DMG Corporation are asked to submit the questionnaire that mainly ask them to write their personal opinions and evaluation of their working environment through email as the investigation of poor interpersonal communication faced by DMG Corporation. Through the emails received from the employees, it shows that majority of the employees in DMG Corporation has low level of satisfaction in their job environment and do not have the sense of togetherness, particularly in terms of communication.
Not only that, we also found out that the poor communication between the managers and the employees have caused DMG Corporation in suffering the falls in their sales performance, from 5% to 29% in the last five years which also have affected the morale and motivation of the employees. Throughout the investigation of this research report, sales performance of DMG Corporation can be estimated as under average where their performance is said as 33 out of 100.
Using the outcome that we got from the research earlier as a lead, we have continued in examining the issue of usage of digital communication based on the perspective of DMG Corporation’s employees. The investigation shows that digital communication methods used by DMG Corporation have increased the probability of the occurrence of perceptual barriers in the communication between the managers and the employees. This is due to the reason of the traditional face-to-face communication methods are replaced by advanced technology communication methods such as short messages, memos, emails and others. In this particular situation, the different values, norms, interests, life experiences, beliefs of each and every one in DMG Corporation will perceive an event or a message in totally different ways where these invalid perceptions or thinking have caused the rise of misunderstanding, conflicts among the stakeholders where solutions and given tasks are being undertaken by them incorrectly (Grasso, Golen, and Burns 2005). Cultural affect
Globalization has made the distance between each and every individual become more shorten, and cross-culture has caused many of the problems arise and one of them is the diversity in culture. From the survey conducted for DMG Corporations, we found that managers and employees with different cultural background is one of the prime issues that need to be highlighted to improve their interpersonal communication. Host country language proficiency Through the research being undertaken, it shows that foreign employees in DMG Corporation have the problem of facing language barriers in their working place.
This is because of the common way where people nowadays are more preferred in using their own native language to communicate with their own races where the problem of tendency to prejudice will then occurred and this will demotivate the morale of working for the employees in DMG Corporation. For instance, the foreign employee of DMG Corporation that work under the branch located in western country where there have high language skills and caused them to have difficulty in communicating with other employees that come from other countries like Japan and Korea.
This is because of the differences in alphabets, grammar, interpretation of meaning and language syntax are different in different countries. Hence, the language barriers resulted from the communication in different countries is one of the reasons of causing the issues of misunderstanding and conflict between DMG Corporation and their partners and resulted in inefficiency performance (Froesea, Peltokorpib, and Koa 2012). By using the outcome generated from the survey conducted in DMG Corporation as a lead, further observation is conducted on the basic of different cultural background of employees in DMG Corporation.
As DMG Corporation owned employees with different races, cultural backgrounds, norms and beliefs, hence the behaviors of how the input of the information is comprehended and interpreted will then be influenced by the values, standards, self-image, goals, perceptions, expectations, cultural norms, beliefs of the specify employees (Balsmeier, and Heck. 1994). In this circumstance, due to the reason of different cultural background and beliefs, employees of DMG Corporation will then comprehend the information from the same message in two completely different ways.
The cultural aspects or language are the barriers occurred in the cross-cultural business communication where it is because of the alienation of the employees, their uncertainty, tendency to stereotype, cultural shock, racial discrimination, prejudice and others (Guoqiang n. d. ). With the factors generated from the survey conducted in DMG Corporation earlier as a guideline, we continue to observe and analyze the behaviours of employees in different perspectives and the key issues that cause the happens of conflicts and misunderstandings between the managers and the employees are grouped as follows. •Physical barriers
Physical communication barriers are the problems that affected by the environmental factor. From the survey conducted based on the perspectives of employees in DMG Corporation, it shows that 36% of the employees clarify that one of the effects affected their communication is the location of their corporation which is located near to the LRT station where they said that they often disturbed by the noise of LRT passing through them. Hence, it affects the attention of the employees in DMG Corporation in comprehending the messages conveyed by their managers, especially for the overload and complex information. •Physiological barriers
Physiological barriers are the characteristics of transmission or reception of information being interfered by the speaker or the listener. As what has shown in the result obtained from the self-evaluation of 200 employees in DMG Corporation where 20 of them are having allergy problem, 37 of them are often lack of sleep as need to meet the tight deadlines, 77 of them are easily in feeling sleepiness, hungry, emotional distress and the rest of them are normal. Hence, it shows that majority of the employees in DMG Corporation are difficult in concentrating in hearing and interpretation of a message in the communication.
•Semantics and diction Semantics and diction is the most regular problem occurs in DMG Corporation as DMG is a globalization organization. Semantics and diction is defined as the choice and use of words between two people that will have significant difference among them. An evidence from a report shows that many of the common English word has average of 28 definitions where it will be much careful in selecting a word to ensure that the meaning and idea of the sentences can transmitted accurately.
Conclusion The key factors derived from our findings in research being conducted are as follows, •Face-to-face interaction between managers and employees is replaced by the advanced technology communication methods. •Digital communication method is not reliable for transmission of complex and overload information. •Misinterpretation will occur when unclear messages is being comprehended. •Increase in probability of perceptual barriers with the use of digital communication.
•How employees with different cultural background and beliefs comprehend the information with two different ways •Physical issues of employees like allergy will affect their concentration in receiving information. •Physiology issues of employees like noises will affect their attention in comprehending messages. As a whole, the use of digital communication method and differences in cross-cultural communication are the main root causes of why interpersonal communication in DMG Corporation is poor where it caused conflicts and misunderstanding between the employees and the managers.
Recommendation As stated by Morgan and Hunt, one of the important characteristics of strong relationship is the easy flow of communication where timely communication will foster up the trust by assisting in the expectations, aligning perceptions and resolving disputes. In order to be effective in the interpersonal communication, DMG Corporation is essential to ensure that their clients understood the investment they made and assisting them via the inevitable ups and downs of the varying investment performance.
Therefore, DMG needs some feasible improvements to solve the problem of interpersonal communication between their managers and employees. I. Reduced the use of unreliable digital communication – electronic mailing To cope with the improvement of limitation for electronic mailing, DMG should come out with a brand new strategic in helping them to change their culture in using digital communication. The brand new strategic involved the use of face-to-face or telephone interactions.
Hence, in this circumstances, DMG should have been alleviated the vague ambiguous statement by stating clearly like who, when, why, where and what. http://link. springer. com. dbgw. lis. curtin. edu. au/content/pdf/10. 1007%2FBF01617002. pdf III. Implementing vision to improve interpersonal communication Through the implementation of vision, it can helps in improving the ability of effectiveness in communicating where in the old times, the way to reduce the problems of communicating is through full concentration on the words or language being comprehended.See More on Communication