Building Trust

10 October 2016

You want results! Group Work (optional): Assume it is the ? rst day on the job as the new manager of this team. Discuss what you should do. Writing Exercises (optional): Write a message to the managers of your new organization, setting expectations about the team and goals they will be working towards moving forward. Describe your leadership style and approach to the challenge. Make your message motivational. Discussion Questions: • Have you ever had to build trust with a large number of people who are fundamentally different than you? What did you do? What are the advantages of disadvantages of being the boss who is feared? • Do you agree with all the things Jim does to earn the trust of his team? Why or why not? • Do you think Jim will still have the respect of his team if he is so focused on serving them and their needs? Why or why not? Oral Presentations (optional): As the new manager, give an introductory speech to the managers in your organization about you and the goals you hope to achieve. Clearly state the messages you want to convey to your direct reports. Role Play (optional):

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Discussion between Manager (Jim) and his Supervisor (Sam) whose leadership philosophy is very different and thinks a manager should be feared by his people. Explain yourself and try to gain your supervisor’s trust. • Background for Manager (Jim): You believe you should think of your team as your customers and make every effort to make their job easier. You do not want to be feared by your people and think you will be even more productive thanks to your leadership style. • Background for Supervisor (Sam): You think the new manager needs to come in strong and put fear in his employees to achieve.

Discuss how they will be distributed. Will you incentivize the high performers by awarding them with new headsets ? rst? Discussion Questions: • Do you agree with all the things Jim does to earn the trust of his team? Why or why not? • Do you think Jim will still have the respect of his team if he is so focused on serving them and their needs? Why or why not? • Is there anything Jim should do differently and how successful do you think he will be with his approach? • As a manager, what are the advantages and disadvantages of seeing your team as your customers?

Role Play (optional): Discussion between Manager (Jim) and direct report (Fred) who believes everybody needs new headsets and new chairs. • Background for Manager (Jim): You believe you should make your people more comfortable, but you are limited in budget and must make your people and Fred understand there are limits to what you can do for them. • Background for Direct Report (Fred): You think everybody needs new headsets and chairs. You know the new manager is anxious to make a positive impression and you think this purchase could help.

Group Work (optional): What does Jim mean by having an “early victories” when he talks about getting new headsets? What kind of a precedent does this set and how should he manage expectations for the future? 3 Building Trust | Jim Roth Copyright © 2007 by the Board of Trustees of the Leland Stanford Junior University. All Rights Reserved. Teaching Notes Building Trust (DVD Title: Building Trust in a Large Organization) Center for Leadership Development and Research Leadership in Focus Video Segment 3 and 4: (Run Time: 2 minutes 10 seconds)

Writing Exercises (optional): As the Manager, write an email to your team telling them how you want them to come to you when they have problems. You want them to understand you are there to help them, but also don’t want them to abuse this privilege. Make the message motivational. Result and Lessons Learned: Manager receives feedback from his people and sees this as a victory that he has earned their trust. To earn trust and improve performance, it is important to learn the details about your people to determine why they come to work everyday.

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