Bureaucratic Control System
In this assignment I will be discussing the discrepancy from the Sandwich Blitz scenario that I watched. I will also be discussing how the issue could have been avoided, how the Bureaucratic Control System could be applied, and the steps with the system. There was an issue with the supervisor allowing an employee to report time that wasn’t worked in that specific pay period. By having a control system in place will mitigate many discrepancies that could possibly occur because there would be protocol and disciplinary actions.
The bureaucratic Control system is designed to measure progress toward set performance goals and to apply corrective measures. This is essential in running any business. How can you run a business without structure? With this system there are rules and standards that needs to be followed. This is where the four steps of the control system come into play. Setting performance standards is the first step in the control system. These standards clarify what is to be expected from staff.
In the case of Sandwich Blitz, Dalman and Lei had no standards put in place so the employees didn’t know what was expected of them. This enabled the supervisor to allow a staff member to report hours that were not yet earned. Measuring performance is the second step in the control process. It’s basically developing methods to collect and organize what is going on within the company. This is definitely a step that needs to be taken with Dalman and Lei.
They need to have a sit down and see what is going on with their payroll. See how much damage that had been done thus far. I would suggest that their middle management report submit lower level staff time on a weekly basis so it can be accounted for accordingly. Comparing performance with the standard, in my words is evaluating the standards that were put in place. This step was actually taken in Sandwich Blitz because this is how Lei identified the discrepancy with the unpaid time.
By evaluating employees performance there could be an evaluation for preset standards. Applying this process, Dalman and Lei can see what works for their business and what don’t work for them. The last and fourth step is talking action to correct problems and reinforce successes. The in-text meaning of this is to ensure that operations are adjusted to achieve the planned results or to continue exceeding the plain if the manager determines that is possible.
(Batman&Snell, 2009 P297) In other words it’s stating that once the standards are set and we take corrective action to ensure that the methods and standards are corresponding. In summary, following the bureaucratic control system is needed to regulate. Rules and regulations must be put in place to evade unnecessary issues A business needs a formalized structure such as bureaucracy. Standards are the top of the list for me because once that is in place the blue print of operation is in order. Along with follow up and righting wrong, everything else is smooth sailing.