Communication in Health and Social Care

10 October 2016

Identify nine different reasons why people communicate and give an example for each reason. 1 to express there needs, to explain to people exactly what it is that they need and why. 2. `to share ideas – people learn from each other by sharing ideas this can help resolve a problem or situation. 3. to reassure – if people do not communicate they can feel unsure, it is important to diffuse rumours by communicating effectively with people so that they are sure of a situation, this will have a positive effect on morale.

It is also important to re-assure people that you are listening and understand what they are saying. 4. to express feelings – to let people know if you are, happy, sad, angry or confused. It could be that you have mixed feeling or are unsure. 5. to share experiences – a work colleague could share an experience of a similar position/case that you are in/working on. 6. to ask questions – people don’t always give you the answers you need without you asking questions, you can ask open answer questions that require more than a yes or no answer. . socialise – this form of communication is usually relaxed, where you will talk socially to people about things that have happened in your week, or about a holiday or what is in the news. People will laugh and joke together. 8. to build relationships – through communication people get to know each other, there needs and build trust. 9. Information – to pass information between people Identify 5 ways communication can help you in your work and why 1.

To enable service users to develop a relationship in which they feel confident to share there thoughts and feeling with you, they feel you are listening to their needs and understand their situation. 2. Effective communication prevents mis-understandings and people know exactly what is expected from them. 3. Supports the development of own needs and knowledge, by talking to work colleagues you can often gain from their knowledge and understanding. 4. Good communication ensures that you understand the needs of others and able you to get the right support plan in place. . to build trust amongst both work colleagues and service users Explain why it is important to observe an individual’s reactions (facial expressions, body language etc) when you are communicating with them Observing an individual’s reaction is important as it will give you an idea on whether the person is interested in the subject matter, if they are lying to cover a blunder, to see if there is a purpose to the subject you are trying to discuss, to see if they understand, or you’re both understanding.

If the person is hesitant to answer any questions, or make any comments or questions, he may be showing disagreement or just shy, then you need to coach them into talking. Facial expressions, will show you if they are feeling angry, body language can indicate that a person is adjitated or uncomfortable with a situation, or if they are relaxed and comfortable. Identify twelve barriers to effective communication Language Barrier, Hearing impairment, visual impairment, under the influence of alcohol or drugs, distractions i. e, noise, flashing light, Judgemental statements i. e. Don’t do it that way” or “your wrong”. Inappropriate language for the age of the person, Learning difficulties, ie ‘unable to read and write, shyness, attitude, people may not List eight ways you can reduce barriers to communication include sources of information and support services Give four examples of how you can check a person has understood what you have communicated? What does the term ‘confidentiality mean? Give three examples of when confidential information may need to be passed on How do you seek advice regarding confidentiality When would you ask advice about confidentiality

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