Dealing with Complaints
You know I have just moved to a new region and noticed the advertisement near by my house. I would like to know about your internet services. – Sure. first of all I want to know for what do you need the internet? For work? For communication? or may be for online games? – well, I think mostly for communication with my relatives abroad. -Ok, then how often do you use internet? -every day. –
I have choose some variants for you. What kind of tariff do you prefer? limited or unlimited? unlimited, I think. – so there are 23$ and 17$ variants. a days ago I have bought a new coat and didn’t noticed that there is a big hole inside! – oh, we are really sorry for it. ou can choose from several options: to refund, to replace or to repair it. -I think replacement is what I want. -wait me a minute. I’ll be back soon. Here it is. – thank you. -we apologies again for this defect How can I help you? – I would like to choose a mobile phone for present for my wife. -Well I can offer you this models. Women like it most of all. -Very good. My wife like to make a photos, so I need good camera within the phone. -ok, this models have a 16 megapixels camera. But I would recommend you this phone.
It has wi-fi and 3g functions, big sized screen. Moreover this screen can react on nails! – that’s what I need. What is the price for it? -oh, lucky you! Right now we have sale on all phones of this series. It costs only 640$!!! -great. Can you say some words about the guarantees? – Of cause, it has a guarantee on 2 years. With opportunity to refund or replace it if something will go wrong. I forgot to said that it is available in 5 colors: black, white, pink, yellow and blue.