Emotional Intelligence

With the growing years, Emotional Intelligence has become a very important indicator of a person’s knowledge, skills and abilities. It is being widely researched at the workplace, school as well as how beneficial it is in our daily lives. John Mayer and Peter Salovey first coined the term ?Emotional Intelligence in 1990. Emotional Intelligence is defined as “The ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in the self and others” (Mayer, Salovey, ; Caruso, 2000, p.

396 ).Mental Ability model of Emotional Intelligence by Mayer and Salovey comprises four tiers of abilities :1. Perceiving Emotions : the skills that help an individual to perceive, evaluate, and express emotions.2. Using emotions/Facilitating Thought : The ability to use emotions to accelerate thinking, and understand alternate emotional states and perspectives which can help in problem solving3. Understanding emotions : This ability involves labelling and distinguishing between emotions, understanding complicated mixtures of feelings, and formulating rules about feelings.4.

Managing emotions : involves the general ability to arrange, monitor and regulate emotions in oneself and in others.Bar-On’s Model of emotional intelligence is reflects the potential and performance of an individual, rather than performance or success itself, and is considered process-oriented rather than outcome-oriented (Bar-On, 2002).Goleman’s (1998) first model of emotional intelligence identified five domains, or dimensions, of emotional intelligence encompassing twenty-five competencies. Richard Boyatzis (2000) modified the model supported by a statistical analysis, collapsing the twenty-five competencies into twenty, and the five domains into the four: Self-Awareness, Self-Management, Social Awareness, and Relationship Management (Boyatzis, Goleman, ; Rhee, 2000).Goleman’s new model outlines four main EI constructs:1. Self-Awareness: It includes the capacity to read, recognize and comprehend one’s emotions and their impact on others surrounding us. Among several hundred managers from twelve different organizations, Accurate Self-Assessment was the hallmark of superior performance (Boyatzis, 1982).

2. Self-Management: The ability to evaluate and regulate our emotions and emotional reactions according to the situation and also adapting appropriately to the changing surroundings.3. Social Awareness: The ability to identify, understand and react to other’s emotions appropriately. For instance, physicians who are better at recognizing emotions in patients are more successful than their less sensitive colleagues at treating them (Friedman & DiMatteo, 1982).4. Relationship Management: involves the skill to influence, motivate and help others in strengthening their abilities.

Developing competence in others is a hallmark of superior managers; among sales managers, for example, it typifies those at the top of the field (Spencer & Spencer, 1993). It has also emerged as a vital skill for effective leadership at high levels (Goleman, 2000).

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