Exam Summary

9 September 2016

As promised, here is some information about the INFS2621 Exam Format. I also want to take this opportunity to thank you all very much for being such a terrific class! I hope you have enjoyed the course and learnt a lot – I certainly have enjoyed teaching you as a group. 1. The Exam is of 2 Hours duration. Total number of questions : 5 Questions, each with sub-parts. Answer all 5 Questions. 2. Not all questions are worth equal marks. Marks available for questions and question sub-parts are shown on the Exam paper. 3. Total marks available 100 MARKS.

The exam is worth 45% of the total marks for the course. 4. There will be no multiple choice questions. 5. The format of the questions will be based around explaining / clarifying concepts presented in: 5. 1 Brief case studies 5. 2 Diagrammatic representations 5. 3 Quotes from the textbook. Please remember you will be required to demonstrate your understanding of the materials which we have covered in INFS2621 – and not simply repeat what you have read in the notes.

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Learning outcomes 1. ) Demostrate a good understanding of basic issues in Enterprise system 2. Explain the scope of common Enterprise system (MM ,SCM, CRM, HRM, Procurement- acquisition of goods and services) 3. ) Explain the challenges in implementation of enterprise system and the impacts on organisation 4. )

Describe the selection, acquisition and implementation of ES ERP – Enterprise Resource planning systems integrate internal and external management information across the entire organisation , embracing finance, manufacturing, sales and service, customer relationship management, Software and Vendor selection Key words ERP purchase process * Vendors research * Request for bids(RFB) * Contractual agreement Discussion question 1. ) As Welch’s food narrowed down the vendors in their quest to purchase ERP discuss the steps Welch’s Foods took to get the best price? 2. ) Describe the components of TCO(total cost of ownership) and why it is difficult to use in comparing ERP systems. 3. ) Defined and documented functional requirements is a part of the bid process. Discuss why this would be beneficial in the selection of an ERP system even if a bid is not required.

Supply Chain Management (SCM) Keywords * SCM drivers * SCM flows * SCM Processes * E-SCM(e-business supply chain management) * ERP vs SCM * Bull whip effect * Integrating ERP and SCM systems * RFID Introduction : Supply chain is a network of services, materials, and information flow that link a firm’s customer relations, order fulfilment, and supplier relations processes to those of its supplier and customers. * There issue is that there is an increase in a number of companies * Companies need to understand their supply chain and build a strategy that ligns with the competitive strategy and supply chain strategy. Advantages : SCM improves the efficiencies and reduces cost substantially while also giving companies the adaptability to modify their business process. Disadvantages: Counter argument: * Conclusion: * To ensure success in a company’s supply chain management . All the functions needs to work together at the same time achieving strategic fit which is to satisfy the targeted customer segements. Information: Discussion question 1. ) Discuss the relationship between a company’s supply chain strategy and competitive strategy 2. Discuss the role and flow of SCM software 3. ) Which SCM process according to you is most critical? Explain why 4. )

Discuss the role of SCM in e-business and e-commerce. 5. ) Discuss the difference between e-procurement and e-fulfilment. 6. ) Discuss the critical components in design of SCM systems 7. ) How is EAI different from the intrgration of SCM and REP system? Explain CRM (Customer relationship management) Keywords * CRM processes * Delivery processes * Support processes * Analysis process * On-demand CRM * CRM life cycle Discussion question 1. Discuss the relationship between a company’s CRM strategy and business strategy? 2. ) Discuss the role of CRM software in improving the company’s strategic advantage 3. ) Which CRM process according to you is most critical? Explain why 4. ) Discuss the role of CRM in e-business and e-commerce? 5. ) Discuss the critical components and architecture of CRM systems. 6. ) Discuss the differences between hosted and installed CRM systems 7. ) How is CRM life cycle different from ERP life cycle Organisational Change & Business Process Re-engineering Key words Senior management committed to implementation * Organisational project management maturity model (OPM3) * Knowledge * Assessment * Improvement * Business process management(BPM) * Business process re-engineering Discussion Question s 1. ) Discuss the need to have a strong rationale for moving from legacy system to an integrated ERP system. 2. ) Describe the steps involved in business process re-engineering and how they are closely linked to ERP implementation 3. ) Discuss how project accountability is created within the project and within the company

Program and Project management Key words * Project management office(PMO) * Scope creep * Critical success factor * Decision –making Process * Project Scope * Teamwork * Change management * Implementation team and executive team Discussion Question 1. ) ERP implementation usually bring together staff from a variety of places, both internal and external to the business. Discuss the value that training and teamwork will bring to the success of the project 2. ) The PMO is perhaps the single most important group related to the success of an ERP implementation.

Describe the role and components of the PMO and why it is critical to the success of the project. Operations & Post-implementation Keywords * Go-live * Knowledge transfer * Post implementation support Discussion Questions 1. ) ERP systems need on going support to ensure that the system does what it is supposed to do. Identify and describe the support structures needed for stabilization and postproduction support 2. ) The knowledge transfer process is something that is needed throughout a project. Discuss why it is vital to the sustainability of the system.

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