Health and Social Care

9 September 2016

Communication comes in many forms: Verbal communication is by word of mouth, when we talk to others we assume that they understand what we are saying because we know what we are saying. But that is not always the case as usually people bring their own attitude or perception, which could create a barrier in delivering the right meaning. In order to deliver the right message you sometimes have to thing from the point of view of the person you are talking to. Non-verbal communication is the sending or receiving of wordless messages, text, or email.

It also comes in such forms as body language, posture, and tone of voice or facial expressions and behaviour. Non-verbal communication is mainly all about the body language of the speaker. Often non-verbal signals reflect the situation more accurately then verbal messages as changing the tone of your voice is relatively easy however trying to change your body language is more difficult as there a too many aspects to concentrate on to be able to not give away something especially with young children as in some cases their minds are not developed enough.

Health and Social Care Essay Example

When communicating with the people within the work setting and those who are not is critical to my everyday duties, all kinds of information is passed on during the course of a day: * Handovers * Daily reports * Medicine records * Budget records * Security checks * Young peoples activity planners * Shift planner * Phone calls to parents/medical personnel if needed * Young peoples food menus * Calorie charts * Behaviour charts * Contact reports

Many more types of information are passed through several different people during the day to, collectively all this information helps use to ensure the young people and adults we support are being treated fairly and specifically to their needs. Missing or making mistakes when communicating with each other is something that may occur which is why it is important to have verbal handovers as well as written ones to ensure all main points are covered.

Daily reports go into more detail about the individual in question, they outline the daily activities, what they have eaten, education, injuries/accidents, sanctions, contact, and other information. These are read when the handover is complete. Phone calls are very frequent within the workplace, parents, social workers, doctors even company directors are in constant contact with the support team, parents call to see how their child is and to arrange contact and various other issues, social workers are updated about the young people all the time via email to.

They work closely with the support team and the manager of the home to ensure things are going well and that any risks that may potentially occur don’t. As stated earlier everyone is different and sometimes situations can occur when working relationships become disrespectful or unsupportive. There are so many different factors to explore when this happens, but for me the two main things to consider are the environment i. e. where you are at that time and the body language of the other individual or individuals.

Different circumstances require different methods of approach, disrespectful relationships are potentially volatile, as if one person has no respect for the other communication is going to be at a minimum and the body language of both would be very defensive or maybe aggressive. Both parties suffer because as humans we are not meant to like everyone we meet, that’s part of life however in a work setting these issues have to be resolved as if you are in contact with someone almost everyday it is better to have a good working relationship than a bad one as that’s were mistakes can happen and that’s the thing we are there to avoid.

If the issue is between a young person/adult then that creates a different problem, as the support worker it is our job no matter what may happen on shift to ensure we support them, when possible if there is notable tension between a support worker and young person/adult then they would not be paired with each other however there maybe cases were this happens.

This could and probably does effect both parties more so sometimes for the young person/adult as they feel a sense of anxiety when around this person which they can not control at times, the same could be said for the support worker but as the elder adult we have the ability to control our feelings more times than not. Many things can prevent us from understanding each other, people talk different languages, deaf, visually impaired, autism, aspergers and other mental or physical problems.

In today’s world more than ever before, words carry more meanings than one and with the introduction of mobile phone devices it has made communicating with words far easier for some as they can shorten words to appeal to the wider community. Being able to gain access to additional support to allow the support team and young people to communicate effectively with each other and in the community is also important, having worked mainly with a visually impaired child and sex offender the forms of additional support varied.

The visually impaired child may find it useful to have training in how to use a cain, which is the white stick object you see visually impaired people use to help find their way and minimize risks to themselves. The cain acts as a means of communication by telling the user what objects or sort of surface they are on, if they have a guide dog it would lessen the risks posed to the user and again is also another form of additional communication support.

They may also need to have a special talking package installed on her laptop or mobile phone which would enable them to listen to what they’re reading or writing, these are some of the ways to help improve their communication skills and to help with spelling and grammar. In regards to the sex offender that I work with the forms of support were more limited, as confidentiality was paramount to the objectives the team wanted to achieve. The main form of support available was from the after-care support team, however they were in contact with such networks as the police and probation service.

Mental health specialists were also part of their extended network. The team would receive regular training on how to deal with scenarios and how the risks the user could pose to the community can be minimized. Both users have different levels of learning difficulties and this can cause barriers to appear as trying to communicate information effectively can be challenging. The information we have access to and share with other people is confidential and must only be seen or heard by the relevant parties involved.

The Data Protection Act 1998 outlines our obligations with respect to the handling of the information we hold on individuals. The act states that data shall: * Be obtained fairly and lawfully * Be held for one or more specified reasons * Not to be disclosed in any manner * Be accurate and up to date * Not be held for longer than is necessary for those purposes The individual also has the right to: * Discover if they are a data subject * Gain access to such data * If any data is inaccurate, they may request it to be corrected or erased

It is important we do not let any information pass hands unless we know it is safe to do so. There are many risks to confidentiality: * If using a phone can others hear the conversation? * When discussing issues with Young people/adults do you have privacy? * Are filing cabinets that store information locked? * Are there any desktop or laptop computers that are easy to gain access to? * Are documents that are being taken home to work on being kept safe? Confidential documents should not be left in cars where they can be easily read or stolen

Trying to maintain individuals confidentiality can be challenging and sometimes on very rare occasions it maybe necessary to breach confidentiality in an emergency situation acting in good faith to protect the young person or another person from grave danger without obtaining the permission of the person to whom it applies. In such a situation the staff member should use their best judgment and should consult the young persons representative or safe guarding lead if possible, the manager must also be informed as soon as possible.

Tension can arise when in situations as it is our duty to give information away on a need to know basis, while I worked with the sex offender it was increasingly hard to maintain this as neighbors would always ask why he had a support team and what was wrong with him, even when trying to obtain benefits it was difficult as I was not at liberty to explain the reasons the person could not work as it was part of their court order, giving away as little as possible in those situations was very challenging and I was often in contact with the police and my safe guarding lead regarding what information I can give away.

These situations caused problems for the offender as their benefits were at times stopped or delayed, when in places like a bank, due to their learning difficulties as well I had to talk on behalf of the offender as they did not understand certain aspects of banking and how to use money effectively and sometimes even though I may have had my company ID with me some places would refuse to allow me to talk on his behalf without calling my superiors to confirm who I am and why I have to speak on the offenders behalf.

Even when out in the community and an incident would occur I had to tell the public to not get involved even though they were doing it with good intentions I could not explain why I was asking them to step away from the situation. Any major concerns I had were only addressed between my safe guarding lead, the offenders probation officer or the police and I never disclosed anything without consulting one of these sources first.

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