Principles of communication in adult social care settings Assignment composition Assignment overview In this assignment, you will complete tasks to demonstrate your knowledge of the importance of effective communication in adult social care settings, and ways to overcome barriers to meet individual needs, wishes and preferences in communication. You will also address the principles and practices relating to confidentiality.

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I confirm that the candidate has achieved all the requirements of this unit with the evidence listed and the assessment was conducted under the specified conditions and context, and is valid, authentic, reliable, current and sufficient. Tutor / assessor signature Date |Quality assurance co-ordinator signature (where applicable) Date | |External verifier signature (where applicable) Date | Assignment 301 Principles of communication in adult social care settings Tasks Task A Short answer questions See 301 question booklet Task B Case study You are a social care worker and a service user, Hannah, tells you that she is unhappy taking her new medication. She thinks she does not need it and so she is throwing it away.

You know from her care plan that Hannah does need to take the medication regularly and gets confused. Hannah begs you to keep this confidential and not tell anyone especially her daughter, who she sees regularly, as her daughter will be very angry. Bi How would you explain the term ‘confidentiality’ to Hannah? I would advise her that the term confidentiality does not actually mean that I can keep secrets for her and that I have to disclose information to my colleagues and sometimes external professionals. I would also have to keep records of any conversations we have . Keeping confidentiality means not discussing information with anyone outside of the social care setting

Bii Describe the possible tensions that may arise between telling others of Hannah’s decision and keeping this information totally confidential. This could result in a lack of trust from Hannah towards me. Keeping this information to myself could result in me being disciplined and also could cause a serious health risk to Hannah. Biii Describe ways to maintainconfidentiality in day to day communication. Maintain Confidentiality, don’t leave documents and files lying around keep them in their proper location and marked confidential. Complete documents in private and when discussing anything make sure you do so where you cannot be overheard. Do not discuss service users outside of work.

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Biv Explain when and how a social care worker should get advice about confidentiality. They should seek advice when they are unsure about sharing information or if they have been asked to keep secrets they could do this by speaking to senior, more experienced staff or management. They could also get further information by reading the company policies on confidentiality. Assignment 301 Principles of communication in adult social care settings Question Booklet Task A Question and Answers AiIdentify four different reasons why people communicate. (4 marks) 1. To ask a question or give answer 2. To tell someone they are in pain or have a problem 3. Taking part in group activities.

Express choice or preferences AiiDescribe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practitioners. (4 marks) 1. Prevents errors being made for example wrong medication given 2. Helps to share information accurately so that other professionals understand what is happening and that the correct care is being given. Aiii Using the table below, identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual.

Audience, consider who you are trying to communicate with and their needs. Enviroment, nice quite area so you and others can be heard. Listening, no good communication can occur if you don’t have the ability to listen and other participants will lose interest in what you are trying to get across. AvDescribe three verbal and three non verbal communication methods and styles that a social care worker may use in an adult care setting.

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