Journal in Housekeeping
Long after prelims and midterms week have ended, pre-finals and finals have taken its way to its last. Since the first two months of discussing the topics covered by the course subject THM 56 with the descriptive title of Hospitality Management & Operational Management/ Introduction to HRM, I have come to know lots of information pertaining to running and operating a hotel in a competitive tourism industry from its organization to its administration.
The history of the first and most famous hotels before and the Front Office was quite an interesting fact. Now going to the recent topic covered by the semifinals and finals which is the Housekeeping Department and F & B Department, I started to realize that it is not an easy to task to be in those departments because of its high volume pressure working environment. Even though the general public tends to think of the housekeeping as the department that makes the bed, empties the ashtrays and wastebaskets, tidies up the bathroom and leaves fresh towels.
The truth of the matter is that it takes more manpower to accomplish housekeeping’s almost countless functions than those of any other department in the hotel. Housekeeping’s responsibilities may begin with fabrics, and progress to the selection and purchase of all furniture and furnishings. It encompasses not only their cleaning but also their maintenance, repair, refurbishment and eventual replacement. Furthermore, even the seemingly simple cleaning functions are not simple at all.
It involves more than cleaning the sleeping, eating, meeting and washrooms areas which means the grim job of cleaning the grease coated vents over kitchen ranges and fry kettles, the delicate job of cleaning switchboard equipment, and perhaps, the never ending job of cleaning the thousands of crystals used in chandeliers. Isn’t it tough? Even when an interior designer is employed, the professional housekeeper works very closely with him in the selection, refurbishing and replacement of furniture, furnishing floor and wall coverings, and even such minor artifacts as soap dishes, towel bars and ash trays, as well as uniforms and linens.
Since lost and found department and the sewing room are usually under the responsibility of the executive housekeeper, he or she should have sufficient information about functions of those sections. It was also mentioned in our discussion that the professional housekeeper also needs at least a working knowledge of such functions as accounting, sanitation, and record keeping, and special skills in the field of hiring and handling personnel same way as the F & B Department.
A place where a bona fide traveler can receive food and shelter provided he is in a position to pay for it and is in a physically and mentally fit conditioned to receive. Hence, a hotel must provide food and beverage, lodging to travelers on payment and has, in turn, the right to refuse if the traveler is drunk, disorderly, unkept, or not in a position to pay for the services offered. I have learned also that the most important function of a hotel is to provide food and shelter to prospective guest and to the other employees as well.
In the discussion also, there were some common terminologies in the both departments provided. It could be of great help that we ascertain those terms as those include the importance of distinguishing and deliberating the relevant matters currently occurring in the housekeeping and F & B Department. I know that there are still some departments fall under a hotel organizational structure and I am mostly aware of its functions in the hospitality industry since I am a forthcoming employee in the said industry and to be progressive worker, I should totally disseminate its objectives and purpose.