Leo’s Four-Plex Theater
Other than that, the cashier probably careless in calculate the change by giving wrong amount of money to the customer. In addition, there is no observation on the sale at the refreshment stand. Furthermore, because of the stand’s attendance is young and no monitoring system, they tend to behave unethical by not collect the cash from the customer that they known. Moreover, the current system of single customer entry is not suitable to apply for all four screen theatre. It creates difficulty to the ticket collector to count the customer entering and leaving the theater.
This problem also may cause the ticket collector to make mistake by putting the ticket in the wrong stub box. Next, the ticket collector also not fully check the ticket before allow the customer enter to the theater. For the free theater passes, there is tendency for the customer to duplicate the ticket. Based on the problems that the theater faces, we conclude that most of them occurred because the control system they use is weak. However, there are some problem happened because lack of discipline. Question 2
The company can apply some control system that not too costly to implement and at the same time it effective. The first control system that Leo’s Four-Plex should improve is the ticket should be stated with the seat number, the title of the movie and room theater number. So that it will give more convenience to the customer for looking their seating and title of the movie. Moreover, the CCTV also should be placed in each theater in order to monitor the situation and at the same time it is used for checking the number of the customer there. The CCTV also can detect illegal customer from the seating number itself.
Secondly, the CCTV also should be placed at the cashier counter in order to monitor the transaction made by the cashier. By allocating the CCTV, it will prevent the cashier from steal the money. The company also should create the policy where the cashier should pay the short amount or deduct their salary. Besides, the manager should take responsibility to supervise their staff. The company should be stress on the implementation of ethical behavior in the workplace. The company should strictly take an action for those staff who not obeys the rules.
For the example, if the company found out the stand attendance not collects the cash from the customer, they will get warning for their first offence and if they do it again, they will be fired. Next, the company should assign ticket collector at each screen theater. This can help to prevent the ticket collector from make the mistake such as misplace the ticket in the stub box and wrongly count the customer enter the theater. For the free theater passes it should be unique and different from normal ticket. For instance, it should have bar code and special stamp. So, the customer cannot easily duplicate the ticket.