Level 3 Health & Social Care Diploma(Adults)
SHC 31 Promote communicate in a health and Social care setting 1. 1. Identify the different reasons why people communicate? The reasons for People communicating are as follows: •to express needs and wishes •to share ideas and information •to reassure •to express feelings and/or concerns •to build relationships and socialise •to ask questions •to share experiences 1. 2. Explain how communication affects relationships in the work setting. 2. 1. Demonstrate how to establish the communication and language needs, wishes and preferences of individuals. . 2. Describe the factors to consider when promoting effective communication. Factors to consider when communicating could be: •Is the environment adequate for the communication( well lit, quiet, confidential etc. ) •the person have the abilities to understand (dementia, mental health, learning disability) •adapting your communication for the individual (speak louder, use hand gestures etc. ) •Does the person need an interpreter or family member to be present •How is the person going to respond to the communication Are you invading the individuals personal space •Do you need to write down questions, for the individual to understand better •Are you sure of the facts, that you are communicating Example of “communication methods I use with a client”.
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Describe an individual you currently work with: How long have you known them? Describe the problems they have with communication How did you find out about this person’s ability to communicate? I find out communication needs by: Describe how you do the following? ActionAn example of how I did this Action An example of how I did this 2. . Demonstrate a range of communication methods and styles to meet individual needs. 2. 4. Demonstrate how to respond to an individual’s reaction when communicating. Give an example of “communication methods you used with a client”. Describe an individual you currently work with: I work with a 50 year old man who suffers from……………………. How long have you known them? Describe the problems he/ she have with communication How did you find out about this person’s ability to communicate? I find out about the individual communication needs by:
By reading their referral notes, care plans…………………….. Describe how you do the following? ActionAn example of how I did this How do you show this person that you are listening to them, and ensure their communication needs are met? ActionAn example of how I did this Describe your body language when communicating with themConsider space, facial expression (smile), listening skills, etc…………………….. Ask advice on communicationConsider changes in the person’s communication needs. what did you do (record and report to who)
Adapting Communications Skills There are times when we need to adapt our communication style to meeting the needs of individuals and use aids to help them enhance their communication. Explain how you would adapt and support the following persons to communicate: A service user with: Hearing Loss Loss of sight Learning difficulties and language barriers Gender differences Dementia / confusion Dysphasic Cultural differences Communication and Autism 3. 1. Explain how people from different backgrounds may use and/ or interpret communication methods in different ways. . 2. Identify barriers to effective communication 3. 3. Demonstrate ways to overcome barriers to communication BARRIERS TO COMMUNICATION HOW TO OVERCOME Medical condition Their understanding/language differences Visual/hearing impairment Relationship 3. 4. Describe strategies that can be used to clarify misunderstanding. 3. 5. Explain how to access extra support or services to enable individuals to communicate effectively. 4. 1.
Explain the meaning of the term confidentiality. Note: Please define confidentiality as stated in Data Protection Act 1998 4. 2. Demonstrate ways to maintain confidentiality in day to day communication. 4. 3. Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns. Note: Please include when confidentiality should be breech to meet assessment objective 4. 3. This could include if a client discloses information to you that is putting themselves and others at risk, etc.