Management and Branch
Requesting an explanation from the branch head is imperative before communication with anyone else in the company. The branch head is responsible for the overall performance of his branch and as a branch head, he should be held accountable for whatever issues his branch is facing, or at least he needs to explain his side regarding the issues. In doing this, I expect to learn how the branch head deals with the issues, or if he has complete knowledge of them, and what actions did he take to resolve them. • Reading and analyzing the branch’s five-year business reports such as financial, human resources, marketing, customer surveys, etc.
Listing possible issues and problems from the business reports. Facts normally don’t lie. Through the business reports, I can gather potential evidences and loopholes in the branch’s operational weaknesses. Likewise, I will know where to start from, considering the presented data. • Conduct interview on each department’s head as a group. Communication with each department’s head in a group will allow discussion of the issues on different perspectives. Preferring a group interview with the department head will allow checking, rechecking, and confirmation of the problems on a wider scope.
In this method, I expect that each of the department heads will contribute valuable information that will reveal the root cause of the problems at hand and also, to gather their opinions on how to resolve the issues based on their perspectives. • Conduct internal and external survey through a survey questionnaire. The survey will be done on two important stakeholders of the company: First survey is on the employees and second, the branch clients for the past 12 months. I expect to gather ** PLEASE KEEP IN MIND THAT THIS IS AN EXAMPLE OF THE ESSAY TO BE WRITTEN.
Researching and Illustrating your Material Page 2 of 7 information on how employees evaluate all aspects of the branch’s operations, and on how clients evaluate the branch’s service performance. • Conduct interview on some employee executives and employees individually. The purpose of the interview is to confirm the result of the survey. I can gather other information that was not raised on the group interview, perhaps because of job security.
I expect to get a deeper understanding of the problem and to get opinions of how to resolve them based on individual perspectives. Step 2: Gathering Information Step 2A “Employees” 1. Are you happy with your employment? l I expect to learn how many employees are happy and how many are not, with their job. 2. What are the possible reasons for your employment satisfaction/dissatisfaction? l I expect to learn what causes their satisfaction/dissatisfaction. In this question, I trigger employees to share the problems they may be experiencing. 3.
In what aspects of its operation, do you think the branch should improve? Please list them and provide your reason/s why. l I expect employees to share their evaluation of the branch’s operations and gather relevant knowledge of where the problems could possibly have started. 4. In reference to number 3 questions, were these improvements started? If not, what do you think are the reasons for its delay? l In this question, I will learn if the employees think that the branch management is aware of the problems that they see and if not, what they feel about not being heard and what they think could be the problem.
What do you propose as the best solutions to your listed issues in question number 3? l The question will gather possible solutions to the problems as employees see them. “Clients” In a scale of 1-5 (1 I the highest and 5 is the lowest) please answer the following questions.
This report is also intended to create a clear understanding of the situation and to create relevant solutions. “Facts and Causes:” • Background data about the agency are as follows: The company that is experiencing the problem is the Roanoke branch of the Phoenix Advertising located at Roanoke, Virginia. Phoenix, Advertising is headquartered at Charlotte, North Carolina and serves clients such as banks, insurance companies and retail chains. As a Vice President for Human Resources Management at Phoenix, the company President to know the ** PLEASE KEEP IN MIND THAT THIS IS AN EXAMPLE OF THE ESSAY TO BE WRITTEN.
YOU MUST NOT COPY IT VERBATUM OR ELSE YOU WILL HAVE IT HANDED BACK OR FAIL FOR CHEATING!! PLEASE USE IT AS A REFERENCE, BUT ADD YOUR OWN INFORMATION AND PERSONAL EXPERIENCES!! ** 05002200 Organizing, Researching and Illustrating your Material Page 6 of 7 facts and causes of the turmoil and to be able to create analysis tasked the investigator and relative solutions to the problem. • Relative Information about the Case: The problem has surfaced only when the company President learned that four clients have complained of the work performed in the Roanoke, Virginia branch of the company.
The said clients are very important to the company’s overall success. The president also revealed that there were two top management people have left the agency in the last three months. Others, who are also considered as key people in the agency are threatening to leave due to issues of lesser work collaboration. Moreover, the branch is also accepting new clients without proper evaluation of the workloads. The company president requires the investigator to conduct a personal inquiry of the situation.
A need to determine and critically analyze the work condition of the branch is also highly necessary. Interviewing several, various employees is important in determining the views and opinions of the stakeholders in the assigned area of work. Looking at various company documents, manuals, and employee management approach is likewise important in the investigation conducted in this situation. “Impact and Effects:” The investigation proved that the Roanoke Branch of the Phoenix advertising is currently facing management and employee relations problems.
The Roanoke management problems significantly affect its employee’s performance and the overall quality and productivity of the branch. One of its problems is the decreasing employee morale and motivation which can be observed and proved through their answers in the conducted interview. The respondents have showed significant decrease in their dedication for their work, and the declining quality of their performances. They also associated this decline to the felt dissatisfaction with the services and the performances of their superiors and the work environment.
The employees feel stressful in their work environment which results to increase rate of absenteeism and employee turnover. Lack of or poor communication is also another problem raised by the respondents during the interview. “Solutions” The various problems discovered in the investigation have to be resolved soon, as this may negatively affect not only Roanoke, but Phoenix Advertising as a whole. The investigator recommends the following solutions: ** PLEASE KEEP IN MIND THAT THIS IS AN EXAMPLE OF THE ESSAY TO BE WRITTEN. YOU MUST NOT COPY IT VERBATUM OR ELSE YOU WILL HAVE IT HANDED BACK OR FAIL FOR CHEATING!!
PLEASE USE IT AS A REFERENCE, BUT ADD YOUR OWN INFORMATION AND PERSONAL EXPERIENCES!! ** 05002200 Organizing, Researching and Illustrating your Material Page 7 of 7 • • • • Revise the hiring and recruitment process in the branch particularly on information relative to work assignments, authority of command, and the rights and privileges of employees. The proposal will create a clearer understanding of the purpose of having the employee in the organization, thus, allowing the superiors to use them accordingly based on their skills set, and responsibilities.
Reducing the workload of full-time employees and adding more part-time employees especially during peak, seasons to lessen employee tensions. Establish a better and clearer communication line between employees and subordinates, allowing a more productive collaboration between artist, workers and other necessary work personnel in the project. Create a clearer procedure and requirements in the approval of new contracts, relative to the production capabilities of the overall agency, decide and affirm on better quality not only on quality.