Management and Job Description
The hotel Paris’s competitive strategy is “To use superior guest service to differentiate the Hotel Paris properties, and to thereby increase the length of stay and return rate of guests, and thus boost revenues and profitability”. Hotel is a beneficial business, when all the guests are happy with the hospitality and behavior. It is a great responsibility for all the hotel employees to maintain the proper behavior with the guests. No matter what happens, all the hotel employees, waiter or manager or any person related with hotel services should behave properly.
A hotel is successful when its employees/waiters are qualified. Successful/proper behavior is a great quality. So as a part of a hotel or as a member or as a waiter you should know how to behave with a guest. Let’s learn 10 successful behaviors with a guest. 1. When you are in front of a guest be friendly. Smile at the guest. 2. Ask a guest if he/she needs something. 3. You should be accurate with your work. Listen and note carefully what the guest needs. Repeat items to them to ensure everything is alright. 4. Guest’s satisfaction is all you need. Satisfy a guest with your humble behavior.
Respond quickly. Try to keep an eye on guests. So that if they try to have your attention by eye contact or by any signal, you can respond quickly. 6. When the guests are eating, don’t ask them if they are finished or they want to pay now. Don’t bother them with your question. Let them ask you for the bill. 7. If a guest asks you something, try to give him all the information in details. Help him to reach where he was asking for. 8. Try to make a guest comfortable. When a guest checks in, and you are the one who is showing the room or the apartment, give him/show him every single thing a guest want to know.
Like the switch board or where is the bathroom. Give him/her feelings like they are home now. 9. A guest should know what is the number he/she should call for emergency or the counter number or the reception number. Give him that information and make sure that system works. Show him how the system works, to ensure security and to ensure your hotels responsibility. 10. It is the most important thing that you should behave politely with the guest. Give a guest your full concentration and the best you can do with your quality.
That’s the thing you should make sure, your quality is not only your quality, it’s your hotels quality and it’s also your responsibility. Question 2: if time permits, spend some prior to class observing the front desk clerk at local hotel. In any case, create a job description for a Hotel Paris front desk clerk. | Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels and resorts. Example Titles * front desk clerk, hotel * front office clerk, hotel * guest service agent * guest service representative hotel front desk clerk * night clerk * reservations clerk – hotel * room clerk Duties Hotel front desk clerks perform some or all of the following duties: * Maintain an inventory of vacancies, reservations and room assignments *
Register arriving guests and assign rooms * Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests’ complaints * Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems Employment Requirements Completion of secondary school or equivalent is usually required. * Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required. * Guest service trade certification is available, but voluntary, in all provinces and the Yukon from the Tourism Education Council. Services available in the community and respond to guests’ complaints Additional Information * Progression to senior positions in the hospitality industry is possible with additional training and experience.
The Carter Cleaning Company Job description The Carter Cleaning Company Question 1: What should be the format and final form of the store manager’s job description? There is no standard format as to what should be included in the job description of store manager but most job descriptions cover the following sections * Job identification * Job summary * Responsibilities and Duties * Authority of incumbent * Standards of performance * Working conditions * Job specification
Question 2: Is it practical to specify standards and procedures in the body of the job description, or should these be kept separate? Not all the standards and procedures are important to mention in the body of job description except the ones that are relevant and important for the applicants to know i. e. Performance and Competency standards. Note: It depends upon the type of job under discussion as to what sort of standards to include. Question 3: How should Jennifer go about collecting the information required for the standards, procedures and job description?