Mcdonald’s Market Structure
So, McDonalds’s demonstrate appreciation by providing them with high quality food and superior service in a clean, welcoming environment, at a great value. Their goal is quality, service, cleanliness and value for each and every customer, each and every time. McDonalds are committed to people. They provide opportunity, nurture talent, develop leaders and reward achievement. They believe that a team of well-trained individuals with diverse backgrounds and experiences, working together in an environment that fosters respect and drives high levels of engagement, is essential to continued success.
McDonald’s business model, depicted by three-legged stool of owner or operators, suppliers, and company employees, is foundation, and balancing the interests of all three groups is a key. McDonalds operate their business ethically. Sound ethics is good business. At McDonald’s, they hold their selves and conduct the business to high standards of fairness, honesty, and integrity. McDonalds are individually accountable and collectively responsible. McDonalds give back to our communities.
They take seriously the responsibilities that come with being a leader. McDonald’s help their customers build better communities, support Ronald McDonald House Charities, and leverage their size, scope and resources to help make the world a better place. McDonalds grow their business profitably. McDonald’s is a publicly traded company. As such, they work to provide sustained profitable growth for their shareholders. This requires a continuous focus on McDonald’s customers and the health of our system. McDonalds strive continually to improve.
They are a learning organization that aims to anticipate and respond to changing customer, employee and system needs through constant evolution and innovation. Task 1 History of McDonalds The McDonald’s restaurant concept was introduced in San Bernardino, California by Dick and Mac McDonald of Manchester, New Hampshire. It was modified and expanded by their business partner, Ray Kroc, of Oak Park, Illinois, who later bought out the business interests of the McDonald brothers in the concept and went on to found McDonald’s Corporation.
In October 1948, after the McDonald brothers realized that most of their profits came from selling hamburgers, they closed down their successful carhop drive-in to establish a streamlined system with a simple menu of just hamburgers, cheeseburgers, french fries, shakes, soft drinks, and apple pie. The carhops were eliminated to make McDonald’s a self-serve operation. Mac and Dick McDonald had taken great care in setting up their kitchen like an assembly line to ensure maximum efficiency. The restaurant’s name was again changed, this time to simply “McDonald’s,” and reopened its doors on December 12, 1948.
In 1960, the McDonald’s advertising campaign “Look for the Golden Arches” gave sales a big boost. Kroc believed that advertising was an investment that would in the end come back many times over and advertising has always played a key role in the development of the McDonald’s Corporation. Indeed, McDonald’s ads have been some of the most identifiable over the years. In 1962, McDonald’s introduced its now world-famous Golden Arches logo. A year later, the company sold its billionth hamburger and introduced Ronald McDonald, a red-haired clown designed to appeal to children.
Arise of Burger King In the late 1970s, competition from other hamburger chains such as Burger King began to intensify. Experts believed that the fast-food industry had become as big as it ever would, so the companies began to battle fiercely for market share. A period of aggressive advertising campaigns and price slashing in the early 1980s became known as the “burger wars. ” Burger King suggested to customers: “have it your way” and had attracted many customer and affected McDonald’s sales and market share.
The predecessor to what is now the international fast food restaurant chain Burger King was founded in 1953 in Jacksonville, Florida, as Insta-Burger King. Inspired by the McDonald brothers’ original store location in San Bernardino, California, the founders and owners, Keith J. Kramer and his wife’s uncle Matthew Burns, began searching for a concept to open a new restaurant around. After purchasing the rights to two pieces of equipment called “Insta” machines, the two opened their first stores around a cooking device known as the Insta-Broiler.
Managers must work closely with other department to come out with a strong marketing plan to boost McDonalds sales and efficiency of the operation. For example, the company management has a clear goals regarding importance of retaining customers by offering satisfaction to all its customers. Supplier Supplier is an important factor in the relation with McDonalds and its consumer. To have a good, continuous and no disruption supply, McDonalds must build a strong relationship with the suppliers. McDonalds must also consider that in the business market environment, it is competing with other fast food operators.
Any strike, supply shortages and increasing of prices in market must be monitored closely by McDonalds to ensure it will not affect its bottom line performance. Simple economic rules, the more the input cost, the more the company’s overall cost and pricing will be and thus it affect the volume of sales to customers. However, pricing is not as important as close relationship and integration that McDonalds must achieve with vendors to ensure sustainability of supplier. Distributers Marketing intermediaries are company that helps other company to promote, sell and distribute the goods to final buyers.
McDonalds is a franchise-based business, which headquartered in United States and with franchisee around the world. Franchise system is part of marketing intermediaries to actual corporate McDonalds in United States, which helps to popularize, distribute and expand McDonald’s business concept around the globe. However, in the midst to expand the marketing of its brand around the world it must choose a strong creditable franchisee to ensure their business performance is in line with standards set by corporate. McDonalds also need logistic or physical distribution firm especially to help in distribution nd transportation of goods and materials around the country to its restaurant. Customers Customers whether it is business or household buyer are important factor in microenvironment where McDonalds operates. For McDonalds it is more on household consumers, which is changing fast in the market trend. McDonalds must have a clear market segmentation to differentiate the consumers group and has a special marketing attention to each of them such as kiddies, adult, working professional and teenagers with different taste of its food.
Every consumer’s trend will affect the company bottom-line performance and if McDonalds cannot change or adapt to the changes of consumer behavior it might risk losing the market. Competitors Fast food industry has a wide range of competitors from small to big size in term of financial capabilities. For example in Malaysia, we have Kenny Roger’s, KFC, Pizza Hut, A&W and Marry Brown and to smaller scale, we have Ramli burger stall around the street corner serving the niche market. These are competitors of McDonalds, which McDonalds must compete by offering a differentiation in term of value and satisfaction to its customers.
Any values and benefits that McDonalds can utilize to differentiate it apart from all can be a strong marketing point to reach and conquer the market. Marketer must constantly understand ever-changing customer’s needs, needs by special group and develop strategies to strengthen the company positioning in domestic market. Employers The good things for this company is it provide a good training to all staff and especially to those involve in management level. Even in Malaysia, many management staff sent to Chicago to training on managing the operation of McDonald’s outlet.
Hamburger University in Illinois Chicago has graduated more than 70,000 managers who leads and manage the operation of McDonald’s outlet in the standard push upon them. Culture of training also prevails at McDonalds with over 32 hours of training for all new employees to ensure they understand the requirement and aspiration of McDonalds for continuation of best fast food restaurant service provider to the customers. McDonalds keen to train its own people and mission to be the best talent developer of people with the most committed individuals to Quality Service, Cleanliness and Value (QSC&V) in the world.
Task 3 McDonald’s Pestle Analysis McDonald’s is comprised of more than 30,000 local restaurants and serves 52 million people in more than 100 countries each day. The company is the largest food retailer in the world and is part of the current way of life. In order to remain competitive and an iconic, McDonald’s has developed programs and strategies for organizational behavior in its market environment. As a result, McDonald’s presented an excellent opportunity to observe external macro environment which called Pestle. Pestle stands for political, economic, social, technological, environmental and legal factors.
The international operations of McDonald’s are highly influenced by the individual country’s policies enforced by each government. For instance, there are certain groups in Malaysia, Europe and the United States that take actions pertaining to the health implications of eating fast food. They have indicated that harmful elements like cholesterol and adverse effects like obesity are attributable to consuming fast food products. On the other hand, the company is controlled by the individual policies and regulations of operations.
Specific markets focus on different areas of concern such as that of health, worker protection, and environment. All these elements are seen in the government control of the licensing of the restaurants in the respective states of the country. For instance, there is an impending legal dispute in the McDonald’s franchise in Malaysia where certain infringement of rights and violation of religious laws pertaining to the contents of the food. There are also other studies those points to the infringement of McDonald’s Stores with reference to the existing employment laws in the target market.
Like any business venture, these McDonald’s stores have to contend with the issues of employment procedures as well as their tax obligations so as to succeed in the foreign market like Malaysia. Since it is apparent that the company is expanding continuously, it is wise to deal directly with the proper authorities in the respective markets that they intend to operate in. This way, the company can adopt a good way of establishing good relationship with the government. It is advisable that the company rests on the good graces of the government on which they will be penetrating.
To do this, all they have to do is accomplish all the prescribed acts and satisfy all the prerequisites for doing business. The company must also be acquainted with the law in order to know what their responsibilities and their possible liabilities. Also McDonalds should protect its workers by ensuring all the hiring, compensation, training or repatriation in accordance to the labour laws. Organizations in the fast food industry are not excused from any disputes and troubles. Specifically, they do have their individual concerns involving economic factors.
Branches and franchises of McDonald’s have the tendency to experience hardship in instances where the economies of the respective countries are hit by inflation and changes in the exchange rates. The customers consequently are faced with a stalemate of going over their individual budgets whether or not they should use up more on these foreign fast food chains like McDonalds. Hence, these chains may have to put up with the issues of the effects of the economic environment. Particularly, their problem depends on the response of the consumers on these fundamentals and how it could influence their general sales.
In regarding the operations of the company, McDonald’s tend to import much of their raw materials into a specific country’s territories if there is a dearth of supply. Exchange rate fluctuations will also play a significant role in the operations of the company. The company’s international supply as well as the existing exchange rates is merely a part of the overall components needed to guarantee success for the foreign operations of McDonald’s. Moreover, it is imperative that the company be cognizant of the existing tax requirements needed by the individual governments on which they operate.
This basically ensures the smooth operations of the McDonald’s franchises. In the same regard, the company will also have to consider the economic standing of the country on which they operate on. The rate at which the economy of that particular country grows determines the purchasing power of the consumers in that country. Hence, if a franchise operates in a particularly economically weak country, their products shall cost higher than the other existing products in the market, then these franchises must take on certain adjustments to maintain the economies of scale.
Ideally before penetrating the market, the company must carry out a well conducted market research, especially in the movements in the economic environment which McDonalds had done before entering the global market due to which the company has been able to bear the frequency of the shifts in the inflation rate as well as the fluctuations in the exchange rates which affects the operations of any company. SOCIO-CULTURAL FACTORS Articles on the international strategies of McDonald’s seem to function on several fields to guarantee lucrative returns for the organization.