Narative Report for Tourism Students Ojt

9 September 2016

Job Training (OJT) is the most old, common but effective way to train every individual student in order to enhance their skills, knowledge and not only to their actual skills but also to their mental and physical abilities. For there to be able to know their strength and weaknesses, and their social ability to communicate to their co-workers/co-trainees and especially if they doing so their given task and if they also follow the rules and regulations of the company that they are working with.

These are the feeling when you entered to a life on an on-the Job Training (OJT) trainee mixed up emotions like excited and confuse. Back from the start like I were a newbie entering the tertiary level. I am so excited because I will meet new friends, classmates, and new professors. And also I am excited because this is the last level of my educational career.

Narative Report for Tourism Students Ojt Essay Example

Like the first time I’ll go on my training I am so nervous nor excited, I am nervous because I don’t have any experience in working on the travel agencies and also I don’t know how to do their job, I am excited because I know in this training I will gain a lot of knowledge and skills on booking, reconfirmation, and extended on the visa of the customer/passenger. Working on the travel agencies thought me lot things, how to communicate to the customer/passenger, the right way of answering the call, and how to fix the problem without help of others.

My on-the-job training exposes me to the real scenario of life and the decisions making as I encounter the real life problem, this training are very helpful to me as a student because it prepared me on my future job, April 2 This is the first day of my on-the-job training (OJT) on AIRMARK TRAVEL AND TOURS but the facility doesn’t fit to us because the three of us sharing in a single table and we can’t do properly our given task due to small place of working area. That’s why we decided to transfer to another agency the AIRMARK TRAVEL AND TOURS found out that SWAGGY TRAVEL is willing to accept trainees.

April 5 sThis is the first day of my On-the-Job Training (OJT) in SWAGGY TRAVEL. When we entered to the agency we feel that we are so welcome because the employees are so kind to us. At first, they taught us how do they book a “fly the bus” we also have mentor who will guide us on our given task named ma’am Tin she taught us everything about the time of arrival and departure of the busses. She’s also taught to us on what we should do the clients that who wants to be reserve on the bus.

The most important things we should consider when we book a client is to focus and listen carefully because one single mistake happen it will affect to the reputation of the agency At this day, I learned a lot of things happen on the SWAGGY TRAVEL agency especially there processes. Second day of our OJT this is the first time I answered a phone call of a clients requesting for booking. And then ma’am Jamie taught us how to use an abacus for booking a customer. And then I book again another client.

Third day of our OJT a lot of foreigner’s client requesting for booking them on the fly the bus and then I realized that fly the bus is popular on Angeles and on Manila. Fourth day of our OJT this day I’ll book a fly the bus there’s nothing change , same as the third day of my OJT there’s a lot of booking almost going to Manila because the other passengers have a flight International / domestic at Ninoy Aquino International Airport (NAIA). This day is not yet so busy sometimes there’s a customer’s came by they want to extend their VISA and the other wants to reconfirm there flight to the airline.

And we are double time because this day is holiday. Fifth day, this day I’ll book a fly the bus, we don’t have a lot of passengers today, there’s a few passengers came by and they inquire about their visa, passport, and also on their ticket that they want to reconfirm. But even though we don’t have a lot of customers, that is ok to us because this day are the day of our mentor Mrs. Kristine Mendoza we surprise her today we buy a cake and one balloon, we thought that she will not appreciate that surprise but we are wrong she’s so very appreciate that, after that she buy a food in the KFC and she treated as, we are so happy today.

Sixth day, of my OJT as usual we are booking a fly the bus and also ma’am jaymee told me that I need to reconfirm the ticket of the Pax, I am so very nervous and also I am so cold, and that is the first time I will doing that. I don’t know how to start it, but still I need to reconfirm it, and I’ll start dialed the phone Number of the Cathai pacific, at that time we are on the hold, after 2 hours of dialing Cathai pacific still don’t answer the call, and then ma’am jaymee told me that I’ll just reconfirm that tomorrow because its already 5’oclock.

Seventh day, I thought this day I will reconfirm the Cathai pacific Flight but ma’am jaymee already reconfirm that because the pax called to the office, but still I’ll reconfirm at the Emerates airline, when I was on the hold my hearts beats fast, I really don’t know what to do. After 5mns the emerates answer the call, and I said hello ma’am this is from the swaggy travel and then I gave the details of the ticket of the passenger and the reconfirmation code, after I’ll gave all the details of the ticket of the passenger I ask the name of the person that I talked.

Because ma’am jaymee told us that we need to get the name of the person that I talked. Eight day, this day we don’t have a lot of customers came by at the swaggy travel but we have receives a lot of calls from the fly the bus almost of the customers wants to book at April 13 at 12pm at the other hotel like Clarkton Hotel, Phoenix hotel, Kokomos Hotel, and many more.

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