SGS is world’s leading provider of business process outsourcing (BPO) services since 20 years and operates in multiple delivery centers across United States, India, Philippines, and Canada. We are an IT enabled and BPO company specializing in customer management and back-office services. Through consistent hard work and dedication, we have achieved the reputation of providing excellent services. Founded in 1986, we have domain knowledge, global delivery options, and follow quality processes.

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Through our outstanding customer management services we have played a significant role in helping our clients achieve their goals by improving sales, marketing and customer support results. Our clients can thus focus on their core competence and improve customer facing operations with the help of our expert services, knowledge and tools. Clients can implement our contact center and back-office outsourcing services in their existing set-up or can give us the responsibility to handle everything for them. Founder Dilip R.

Vellodi founded Sutherland Global Services of Rochester, New York, in 1986. Investor Oak Investment Partners Standard Chartered Private Equity (Merlion Fund) has invested about $30 million in equity funding. Employees Sutherland has about 17,500 employees working in centers located at United States, United Kingdom, Canada, Philippines, India and Mexico. Clients Sutherland has a worldwide client base that include Fortune 1000 and Fortune 500 companies. Some of our clients are AT&T, Xerox, Amazon, HP, Dell, Intuit, and Gateway.

Sutherland’s clients are from various industry verticals including retail, insurance, mortgage, banking, healthcare, telecommunications, technology, and travel and hospitality. Quality Certifications -ISO27001 Certification by British Standards Institute (BSI) in May, 2006 -SGS Systems & Services Certification -Sutherland achieved COPC Standard Version 4. 0 certification for multiple programs in our India facilities. -Safe Harbor certification by U. S. Dept. of Commerce Awards -Sutherland Global wins Operational Excellence & Quality Award for the Year 2007 -Sutherland Global appears among 2007 Global Outsourcing 100 -Mr.

Dilip R Vellodi gets the Golden Globe Award from Kerala Kalakendram -Wins All India Six Sigma Contest for Global IT & ITeS Companies -Sutherland is among top 5 BPO Organizations in India as per NASSCOMrankings -Sutherland wins the All India Six Sigma Case Study Presentation Contest for 2007 Sutherland Global Services Mission “To help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results. ” Sutherland Global Services Vision

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“To bethe premier and preferred provider of IT Enabled and Business Process Outsourcing services in our chosen markets. Sutherland Global Services Values Our values help us drive our objectives and provide us with guidelines by which we achieve meaningful results. Our corporate values are guideposts to mark the path and guidelines within which we behave in our dealings with each other, our clients and the communities in which we operate. Only by maintaining this shared focus do we, as individuals, become a successful team, and Sutherland achieves its full potential. Integrity

We insist on open, honest and fair relationships with each other, our customers and business partners. We believe this is the only way to do business. Leadership We will continuously strive to ‘do the right thing’ in support of our clients, fellow employees and all of our stakeholders. We will lead by example and set our standards high for others to follow. People We respect our employees and value their contributions. We are dedicated to creating a work environment that is professionally challenging and personally rewarding. We believe in teamwork, and as a team, delivering exceptional results to our clients and their customers.

We are committed to the professional development of each person as they progress through their career at Sutherland. Clients We value our clients as business partners. We are dedicated to providing the highest quality of service to them and will treat their goals and objectives as our own. We will increase their competitive advantage by consistently exceeding expectations. Entrepreneurial We foster innovation and will take personal risks to improve our service offerings. We will continuously strive to be the best in order to earn and securely maintain our leadership position as the premier provider of outsourced business process services.

III. Summary of the OJT Experience On-the-job training is one method by which a student is given a chance to apply what I have learned from school. This activity will help me to be prepared to a certain job or career, it also helps me to acquire relevant knowledge and skills by performing actual work setting. Which in effect, the workplace becomes a development venue for me as student trainee to learn more about my chosen field and practice what I’d learned from school to deal in the world of industry and to feel how the employees feel on work. On November 13, 2013 I started my on-the-job training at “Sutherland Global Services.

” Fortunately, I was assigned at the GTI Department related on my chosen field. In my first day of my OJT, I feel nervous as I enter the office, the OIC of the GTI orient me their rules and regulations and their dress code as well, he also assist me in every task that I’ll be going to do. Nervousness and shyness are always when it’s you’re first time. For many reason, a lot of stuff playing on my mind. Such, I do not know the people in the office and I do not have any actual experience. That made me quiet at first trying to observe on how to get along with the employee. Later on, I

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