Penn Foster Exam

8 August 2016

Request initial explanation from the branch manager regarding the issues that the branch is encountering, on the first day of branch visit. Requesting an explanation from the branch head is imperative before communication with anyone else in the company. The branch head is responsible for the overall performance of his branch and as a branch head, he should be held accountable for whatever issues his branch is facing, or at least he needs to explain his side regarding the issues.

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In doing this, I expect to learn how the branch head deals with the issues, or if he has complete knowledge of them, and what actions did he take to resolve them. ? Reading and analyzing the branch’s five­year business reports such as financial, human resources, marketing, customer surveys, etc. Listing possible issues and problems from the business reports. Facts normally don’t lie. Through the business reports, I can gather potential evidences and loopholes in the branch’s operational weaknesses. Likewise, I will know where to start from, considering the presented data.

Conduct interview on each department’s head as a group. Communication with each department’s head in a group will allow discussion of the issues on different perspectives. Preferring a group interview with the department head will allow checking, rechecking, and confirmation of the problems on a wider scope. In this method, I expect that each of the department heads will contribute valuable information that will reveal the root cause of the problems at hand and also, to gather their opinions on how to resolve the issues based on their perspectives.

Conduct internal and external survey through a survey questionnaire. The survey will be done on two important stakeholders of the company: First survey is on the employees and second, the branch clients for the past 12 months. I expect to gather information on how employees evaluate all aspects of the branch’s operations, and on how clients evaluate the branch’s service performance. ? Conduct interview on some employee executives and employees individually. The purpose of the interview is to confirm the result of the survey. I can gather other

Researching and Illustrating your Material information that was not raised on the group interview, perhaps because of job security. I expect to get a deeper understanding of the problem and to get opinions of how to resolve them based on individual perspectives. Step 2: Gathering Information Step 2A “Employees” Are you happy with your employment?

I expect to learn how many employees are happy and how many are not, with their job. What are the possible reasons for your employment satisfaction/dissatisfaction? I expect to learn what causes their satisfaction/dissatisfaction. In this question, I trigger employees to share the problems they may be experiencing. 3. In what aspects of its operation, do you think the branch should improve? Please list them and provide your reason/s why. ? I expect employees to share their evaluation of the branch’s operations and gather relevant knowledge of where the problems could possibly have started.

In reference to number 3 questions, were these improvements started? If not, what do you think are the reasons for its delay? ? In this question, I will learn if the employees think that the branch management is aware of the problems that they see and if not, what they feel about not being heard and what they think could be the problem. 5. What do you propose as the best solutions to your listed issues in question number 3? ? The question will gather possible solutions to the problems as employees see them. 1.

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