Principles of communication in adult social care setting
Explain how communication affects relationships in an adult social care setting Relationships are important within a social care setting as residents need to feel that are in an environment where they are able to communicate confidence to any ember of staff.
Communications between all staff are equally important due to changes to the needs of certain residents in relations to their care and support they need to receive. Communication is also used in informing doctors, social workers and other medical profession’s about changes with residents for example if: Mr smith medication had been changed and he was reacting to it, we could ring the doctors for help and advice for the best solution to help Mr Smith. . Understand how to meet communication and language needs, wishes and preferences of an individual . 1 Compare ways to establish the communication and language needs, wishes and preference of an individual There are different ways to establish communication with an individual by using verbal or non-verbal communication for example non-verbal communication such as sign language as people who are hard of hearing may be reassured by the use of sign.
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Interpreters can be used to help language barriers by ensuring all care and wishes are being protected such as religious rules and preferences. Together with this your body language is equally important as the way e present ourselves to people can set the tone of the conversation we are about to have. Verbal communication can also be used to ensure all needs, wishes and conversation with the resident. 2. Describe the factors to consider when promoting effective communication There are loads of different factors to consider when promoting effective communication, such as the hearing ability of the person in which you are talking to, the sight as many people follow your mouth while they are being spoke to if they are hard of hearing, the tone of your voice help explain the reason for the conversation. Speaking on the same level to help the resident from feeling intimidated.
The environment is also a massive contributor in helping promote effective communication such as family and friends, or even what you hear on the radio or see on the television this can help by Just hearing someone’s voice or seeing things on the television you may feel that you are not alone and can comfort residence that may like to spend time within their own space, it can also help by following story lines within society 2. 3 Describe a range of communication methods and styles to meet individual needs.
Different communication styles and methods while ensuring you meet the needs of an individual can be meet in different ways such as looking into someone’s eyes helps to establish there mood and feeling by the way they are looking to what you’re saying, there face can help explain how they are understanding what you are saying to them and can also indicate if they are in any pain or discomfort, tone of voice can also set the tone for the conversation weather it is informal or a formal conversation.
Touch can also help to meet the needs of the individual as though touching someone ou can send different vibes such as care, affection, reassurance or even power over them. Body language is a other way to communicate to help meet the needs of an individual by sitting on the same level as someone you can make the situation more relaxed than standing tall over them which could make them feel intimidated.
Research has shown that people pay more attention to facial expressions and tone of voice than spoken words, also behaviour is also an important as you must respect the individual no matter what day you are having you must remember that you need to emain professional. You can also communicate using verbal communication such as different styles of vocabulary, pitch and even the pitch of you voice while speaking to an individual. 2. Explain why it is important to respond to an individual’s reaction when communicating It is important to respond to an individual’s reactions while communicating with them as they may become scared, worried or even not understand what is been asked or said to them. They may also need to be comforted understand what is been asked or said, you can do this by nodding your head, aking eye contact or even repeating what has been said in the conversation. 3. Understand how to overcome barriers to communication