Report on Robi Introduction

1 January 2017

Robi, formerly known as Telekom Malaysia International (Bangladesh), commenced its operation in 1997 under the brand name Robi among the pioneer GSM mobile telecommunications service providers in Bangladesh. Later, on 28th March, 2010 the company started its new journey with the brand name Robi. About our Shareholders: Robi is a Joint Venture company between Axiata Group Berhad (70%) and NTT DOCOMO INC. (30%) Axiata Group Axiata is one of the largest Asian telecommunication companies focused on high growth low penetration emerging markets.

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The Group, including its subsidiaries and associates, has over 130 million mobile subscribers in Asia and serves the needs of Asia by providing affordable and innovative mobile services covering over 1. 5 billion people across 10 countries. The Group provides employment to over 25,000 people across Asia. NTT Docomo NTT DOCOMO is Japan’s premier provider of leading-edge mobile voice, data and multimedia services. With more than 56 million customers in Japan, the company is one of the world’s largest mobile communications operators.

Building on a solid foundation of research and development, and guided by its customer-first philosophy, the company leverages the power of mobile communications to enable customers to enrich Page 1 of 5 Miscellaneous Policy Robi Axiata Limited HR Policy Manual Proposed By : Chief Human Resources Officer Approved By: Management Council Effective : 01 July 2011 Version : 01 Document ID: RAx/HR/001/11 their lives. DOCOMO is expanding its global reach through offices and subsidiaries in Asia, Europe and North America, as well as strategic alliances with mobile and multimedia service providers in markets worldwide.

Our Purpose WE EMPOWER YOU: We are there for you, where you want and in the way you want, in order to help you develop, grow and make the most of your lives through our services. Our Guiding Principles and Code of Conduct Maintaining the highest ethical standards and integrity in our operations is a crucial factor at Robi. Therefore we have introduced our Guiding Principles that we expect our employees to embed in their minds and uphold in discharging their responsibilities. Our Code of Business Ethics safeguards our ethical standards by clearly defining our way of working.

With such systems in place we ensure that we do business with a conscience and safeguard our employees from exploitation. We expect our employees to exemplify the guiding principles in their work and regulate their actions by the stipulations in the Code of Conduct. Robi employees hold themselves accountable to a set of Guiding Principles for the organization. Our Guiding Principles are at the core spot of our action… action that will empower us to achieve excellence! No matter what we do, in order to realize our purpose, we hold ourselves accountable to the following overarching guiding Principles for our rganization: Page 2 of 5 Miscellaneous Policy Robi Axiata Limited HR Policy Manual Proposed By : Chief Human Resources Officer Approved By: Management Council Effective : 01 July 2011 Version : 01 Document ID: RAx/HR/001/11 We will be Creative in our way of work We will be Open to ideas and change, We will be Respectful and earn respect We will be Ethical in our endeavors We will take a Simple approach in the way we work With Passion we will perform We will take Ownership of our actions Being Transparent will be our stance

Our Code of Conduct sets out the fundamental standards to be followed by us in our everyday actions on behalf of the Company. We must abide the following code of conduct: • Conduct the Company’s business with honesty and integrity and in a professional manner. Build relationships with customers, vendors and fellow employees based on trust and treat every individual with respect and dignity. Become familiar with and comply with the Company policies and procedures. Avoid any activities that could involve or lead to involvement in any unlawful practice or any harm to the Company’s reputation or image.

Avoid actual or potential conflicts of interests in all transactions. Provide accurate and reliable information in records submitted; safeguard the Company’s confidential information. Promptly report to the Company any violations of law or Company policies that come to the employee’s attention, and cooperate fully in any audit, enquiry, review or investigation by the Company. . • • • • • • Page 3 of 5 Miscellaneous Policy Robi Axiata Limited HR Policy Manual Proposed By : Chief Human Resources Officer Approved By: Management Council

Effective : 01 July 2011 Version : 01 Document ID: RAx/HR/001/11 All employees must uphold these standards in the conduct of company business. If a decision is not covered by the Code, seek guidance from the Divisional Heads or Human Resources. Our approach to People The purpose of Robi is “empowering you” – our customers, our stakeholder, and our employees. It is HR’s vision to handhold the company, be its strategic partner, adding value in each step taken towards making Robi the employer of choice. We engage our employees and inspire them to achieve excellence.

To ensure excellence, we devise people policies that are relevant and rigorous. Our policies assure that decisions will be consistent with and contributive to Company objectives. The Policy manual is an important guide for management in decision-making that affects employee’s terms of employment, working conditions and development prospects. The Manual truly belongs to the company as well as to the employee. Characteristics of this Manual The Manual has the following essential characteristics: • Robi people olicies are consistent with the Company’s other policies such as finance policy, business policy. The policies are reflected with the country’s existing law to ensure fairness. • • • Policies are fair, flexible and realistic. Policies and procedures will be reviewed when there are major changes. People policies are applicable for all permanent employees of the Company. The policies are clearly stated so that employees can clearly understand them. Also HR will make necessary policy interpretations to the employees. Page 4 of 5 Miscellaneous Policy Robi Axiata Limited

HR Policy Manual Proposed By : Chief Human Resources Officer Approved By: Management Council Effective : 01 July 2011 Version : 01 Document ID: RAx/HR/001/11 Policy Amendment process HR existing policies may be reviewed and will be revised in the policy manual. The Head of HR will review existing people policies and procedures and recommend for necessary changes in it. Also HR will assess and examine the need for introducing any new policy issues and bring those to the notice of the Management Council. The ultimate decision and approval rest on the management authority.

Once the management council approves any new policy or amendments to existing policy, it will become the part of the Robi People policies & Procedures Manual. Notwithstanding anything contained in this manual, the Management Council has the discretionary power to make exceptions to any of the policy of this manual. It is very important that all concerned understand and comply with the people policies at the work place. Non-compliance of Company policy is clearly violation of policy and merits disciplinary actions. Page 5 of 5 Miscellaneous Policy

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