Research Paper for Unit

1 January 2017

It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff is aware of the current needs of the client. 1. 2 Explain how communication affects relationships in the work setting Communication in the workplace is an important part of your role. It builds good relationships with your colleagues, and your service users.

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If communication techniques that you use are ineffective, this could lead to problems with the relationships within your workplace. if there is ineffective communication between the following relationships then Lack of trust and confidence. Could give the wrong type of care. Could miss out on important information – which could result in harm. Learning outcomes The learner will 1. Understand why effective communication is important in the work setting 2. Be able to meet the communication and language needs, wishes and preferences of individuals 2. Demonstrate how to establish the communication and language needs, wishes and preferences of individuals I can find out an individual’s preferred communication methods by: asking the client, reading their care plan, ask relatives, ask colleagues, medical notes etc. I can also make my own observations as I support them, and share my findings with my colleagues, and record in their care plan. Their individual communication needs should be reflective of their: culture, beliefs, or religion, and above all their individual preferences and according to their needs. 2. • • • • • • • Describe the factors to consider when promoting effective communication Is the environment adequate for the communication( well lit, quiet, confidential etc) Does the person have the abilities to understand (SEN, learning disability) Do you have to adapt your communication for the individual (speak louder, use hand gestures etc) Does the person need an interpreter or family member to be present How is the person going to respond to the communication Are you invading the individuals personal space Are you sure of the facts, that you are communicating correctly . 3 Demonstrate a range of communication methods and styles to meet individual needs There are times when we need to adapt our communication style to meeting the needs of individuals and use aids to help them enhance their communication. Hearing Impairment Hearing loss is an invisible disability, so it can become a big communication barrier. Hearing impaired people have to concentrate very hard to pick up information in stages and written information. Aids that can help these people are hearing aids, learning sign language and lip reading.

Visual Impairment This can make a person very disorientated if in a strange place or they lose their glasses. When caring for a person who is blind, verbal communication has an increased importance. Learning difficulties and language barriers It can be difficult to communicate with a person who speaks no English; you may need to use picture boards so they can understand or interpret what they require. Gender differences A female service user may not want a male carer caring for her.

Cultural differences Commonly used gestures can sometimes have different meanings in other cultures. Familiarise yourself with the cultures of those you are caring for so you are able to treat them with respect. Communication and Autism People with autism have difficulties with both verbal and non-verbal language. Many have a very literal understanding of language, and think people always mean exactly what they say. They can find it difficult to use or understand: • • • facial expressions or tone of voice jokes and sarcasm common phrases and sayings;

An example might be the phrase ‘It’s cool’, which people often say when they think that something is good, but strictly speaking, means that it’s a bit cold. 2. 4 Demonstrate how to respond to an individual’s reactions when communicating verbal responses eg tone, pitch, silence; nonverbal responses eg body language, facial expressions, eye contact, gestures, touch; emotional state; signs that information has been understood; when and how to adjust communication method 3. 1 3. Be able to overcome barriers to communication

Explain how people from different backgrounds may use and/or interpret communication methods in different ways Society consists of different cultures, and communication in different cultures can have different meanings to our own. For instance if we use ‘slang’, our service users may not understand. What is acceptable in one culture may be an insult in another. In certain cultures it is unacceptable for a woman to ‘speak’, unless spoken to. As a social care worker, you have to inform yourself of the different cultures, of the service users you work with. 3. 2 Identify barriers to effective communication Medical condition • • • • • • • • 3. • • Their understanding/language differences Visual/hearing impairment Relationship Age Too much noise Not enough light/too bright Too hot/cold Chairs too far apart Demonstrate ways to overcome barriers to communication Adapt communication skills, to medical condition. Explain things using simple language – consider the Use images if appropriate. Use Interpreter services. Offer the person their glasses or hearing aid Maintain a professional approach. Do not make assumptions about, beliefs, values and culture Reduce the noise or move to a quieter location.

Turn lights on, close curtains or move to a better-lit location. Adjust the room temperature to a more comfortable level. Move the chairs closer together, or in a group circle. Demonstrate strategies that can be used to clarify misunderstandings • • • • • • • 3. 4 To prevent misunderstandings in communication, speak slowly, repeat yourself, write things down etc. If the communication is about a difficult subject, or passing on bad news for example, have another person present when communicating, this acts as a witness to the communication, and also for support.

If communicating with clients with dementia, for example, repeat yourself, and ask the person that they have understood. Give verbal prompts to remind the client the content of communication. 3. 5 Explain how to access extra support or services to enable individuals to communicate effectively • • • • Local Authority Line Manager GP SENCO 4. Be able to apply principles and practices relating to confidentiality 4. 1 Explain the meaning of the term confidentiality Confidentiality is a set of rules or a promise that limits access or places restrictions on certain types of information. . 2 Demonstrate ways to maintain confidentiality in day to day communication Individuals should be asked for their consent to share information about them with other members of the health or care team. Usually this consent is obtained when an individual is new to the service, after having explained the confidentiality policy. 4. 3 Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns Sometimes confidential information disclosed by a client may need to be passed on to others.

If there is a risk of danger or harm to the client, or other people, if abuse is suspected, or if there is suspected misconduct of a colleague, in respect of care of a client, (Whistle-blowing). You must inform the client why the information needs to be passed on to others, and that it is your responsibility to do so. (Company policies and code of practice). If you have to pass on information that a service user has confided in you, this may cause tension in your relationship. The service user may lose trust in you, and be upset that you have told someone else.

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