Problem Definition Communication, particularly oral communication is an essential skill, maybe more now than ever. With all of the electronic communication, good oral communication should stand out. Justification for Problem Definition Communication skills simply do not refer to the way in which we communicate with another person. It encompasses many other things – the way in which we respond to the person we are speaking, body gestures including the facial ones, pitch and tone of our voice and a lot of other things.
And the importance of communication skills is not just limited to the management world, since effective communication skills are now required in each and every aspect of our life. We can measure the importance of communication skills in the business sector when we take a look at job advertisements. There is little chance that you will come across an advertisement which does not mention that candidates should have good communication skills.
List of Alternative course of action . Hiring a speech consultant. 2. Onsite communication and speech training. 3. Online or remote communication and speech training. Evaluate Alternatives 1. Conduct in house training sessions. First we have to hire employees with high effective communication skills, with this the amount of investment in the communication training should be minimized, then to conduct a periodic and regular in-house sessions and workshops to develop and enhance their communication skills. . Communication training for all employees. Communication training will help business to grow, essential communication skills training is required to be provided to all employees, but more advanced levels of training should be provided to front liners and executives, as effective communication skills are important for business continuity and growth. The company will invest a lot in this training but most probably will gain the benefits of this investment. 3.
Communication training for leaders and front liners. Provide top notch communication skills training for company’s leaders, who are expected to train and mentor their subordinates on how to communicate effectively. Providing this kind of training to front liners will help improving business and grow sales figures. Conclusion & Recommendations First and third solutions are recommended to be conducted along with each other’s to help have better communication across the company and with external parties.