Starbucks’ Mission: Social Responsibility and Brand Strength Essay Sample
Starbucks mission is to “inspire and foster the human spirit – one individual. one cup and one vicinity at a clip. ” ( Starbucks ) These principals are how Starbucks have been socially responsible in their overall corporate scheme. Their scheme is to hold the highest quality merchandise. regard and self-respect towards their employees. human connexion with their clients supplying a stress free oasis. a positive add-on to vicinities and to go forth no footmark on our environment. A great portion of this scheme came from the manager of retail operations and selling. Howard Schultz. who joined Starbucks in 1982. Schultz saw firsthand his male parent work for an unsympathetic employer without any wellness benefits and wanted to alter that predicament for the working category household. In 1990 Starbuck’s senior executive squad created their mission statement and principals which would integrate Schultz’s rules. In their mission their concluding statement proclaimed “people first and net incomes last” with the figure one guiding principal of Starbucks was to “provide a great work environment and dainty each other with regard and self-respect. ” ( Ferrell. Fraedrich. and Ferrell p 321 ) .
Howard Schultz continues to be a public advocator for an increased consciousness of concern moralss. Starbucks strong concern moralss has paid off with Ethisphere ranking them in the top 100 ethical concerns or better stated in the rubric. “Most ethical companies 2012 – 100 co. ’s with a conscience” . ( InvestorPlace Staff 2012 ) Starbucks has been rated in the top 100 ethical concerns for the past six old ages. Starbucks is alone in being able to supply a high degree of benefits to its employees. sing that they provide benefits to portion clip employees and that their employees are non considered to be extremely educated. Most concerns that have a high degree of benefits for their employees are concerns with higher educated or skilled employees with a much higher wage graduated table than the employees of Starbucks. I think this is what makes them alone. My boy worked at Target for about two old ages while he was in college. the lone benefits he received was free ruddy Target sweatshirts or shirts when he worked Black Friday or was employee of the month.
Although that did salvage him some money in buying required unvarying vesture. he was non given any wellness benefits or paid clip off in the two old ages he worked at that place. even though he was a full clip employee the last six months. When he asked for dental insurance because he was merely covered by our wellness insurance after he turned twenty two old ages old. they told him that he worked there long plenty and would be eligible for dental coverage. But a twelvemonth subsequently. he still did non have the dental coverage that they told him he qualified for. It makes me inquire how Target was listed in the “Most ethical companies 2012 – 100 co. ’s with a conscience” ( InvestorPlace Staff 2012 ) when his two old ages of employment there was 2011 and 2012. If I had known what I learned in this assignment about Starbucks when my boy was in college. I would hold encouraged him to work at Starbucks alternatively of Target.
Ironically there is a Starbucks in the Target he works at. I believe that Starbucks has grown quickly because of its ethical and socially responsible activities and by supplying merchandises and an environment that clients want. The ambiance of Starbucks would non hold the environment that clients would desire if the employees were suffering and negative or if there was a big turnover. Starbucks can be likened to the local saloon. but functioning java alternatively of beer. even though they do non sit and speak to the waiter like the barman. holding a waiter that is a familiar face makes it so that the client can loosen up and experience like they are in a secure environment where they can run into with friends or entree the cyberspace.
Besides. if Starbucks did non care about the quality of their java. people would non travel at that place. Not merely the ambiance in the Starbucks. but the ambiance exterior has been a major concern of Starbucks out for the since the early 1990’s. old ages before people started to even believe about what was go oning to our universe. All of the qualities that Starbucks strives for ; supplying the highest quality merchandise. regard and self-respect towards their employees. human connexion with their clients. supplying a stress free oasis. a positive add-on to vicinities and to go forth no footmark on our environment has contributed to its rapid growing and success.
Ferrell. O. C. . J. Fraedrich. and L. Ferrell. Business moralss. Ninth. Mason. Ohio: South-Western. 2011. Print. InvestorPlace Staff. ( 2012. March 21 ) . Most ethical companies 2012 – 100 co. ’s with a scruples. & lt ; hypertext transfer protocol: //investorplace. com/2012/03/ethispheremost-ethical-companies-2012-list/ & gt ; “Starbucks. ” Our Starbucks Mission Statement. N. p. . Web. 10 Feb 2013. & lt ; hypertext transfer protocol: //www. starbucks. com/about-us/company-information/mission-statement & gt ; .