Type the question followed by your answer to the question. 3. In addition to the four to six (4-6) pages required, a title page is to be included. The title page is to contain the title of the assignment, your name, the instructor’s name, the course title, and the date. Note: You will be graded on the quality of your answers, the logic/organization of the report, your language skills, and your writing skills.
Determine the impact of this event on ARC’s “benefits of business ethics” (employee commitment, investor loyalty, customer satisfaction, and bottom line). The ARC touches millions of lives each year. ARC employees and volunteers help keep the public prepared by responding to natural disasters as well as personal emergencies. The ARC is a common household name especially when wishing to volunteer ones time or to giving blood on a repeated basis. The ARC is also well known for providing lifesaving skills such as CPR and first aide.
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Employee commitment has had a huge impact on the success of the ARC.
The ARC currently consists of half a million volunteers and 35,000 employees. The ARC is made up of more than 700 local chapters across the country. Executive turnover has also been an issue in the past decade. The constant executive turnover has resulted in a weakened organizations ability to carry out its federal mandate. The ARC decided to address some organizational changes that would benefit the organization and its employees. The ARC Code of Business Ethics and Conduct was finally updated in January 2007. All employees and volunteers were required to read and sign the two page document.
The ARC implemented a twenty four hour confidential anonymous hotline, the “Concern Connection Line,” that provides ARC staff, volunteers, and members of the public a way to report concerns or to ask questions regarding potentially illegal, unsafe, or unethical conduct. Investor loyalty refers to when a business is ethical, investors are not afraid to invest in the company because they know they will make a profit. After September 11, monetary donations poured in at astronomical rates. A separate fund was set up called the “Liberty Fund” especially for 9/11 victims.
However, only less than one third of the funds were distributed to 9/11 relief efforts. Soon after, the ARC announced that more than half of the donated money that came in for 9/11 victims would be spent to increase the organization’s ability to prepare for and respond to future catastrophes instead. Many investors felt that this decision was unethical because the funds were initially donated specifically for 9/11 victims. Customer satisfaction as a society is a necessity to making profit. The ARC takes great pride in making customers happy by providing assistance to people in need.
They also try to resume ethical best practices and genuine efforts for all who are involved and associated with ARC. Although the ARC assumes that all employees will be ethical without direction and training has been a concern for the media and for stakeholders. Most people do want to do the right thing and practice ethical behaviors but a few bad apples in ARC’s past has placed somewhat of a tarnished reputation to some. Bottom line Determine and discuss the role that ARC’s stakeholder orientation played in this scenario.