The Role of Human Resources in Enhancing Innovation in Tourism
This paper delves deeper into innovation in the Hospitality industry and how managerial traits and training sessions for employees affect innovation. Innovation is an important part of all industrial sectors ,may it be hospitality or tourism or any other industry. Innovation is necessary to keep up with the world and other sectors and consumers that are on a constant path of progress and development may it be a technological innovation or a policy innovation.
The information for this study has been collected via personal interviews where the hotel managers of 1 586 establishments from the Baldric islands were given a specifically designed questionnaire. A primary search with this questionnaire was carried on in 2001 ,later using the results of the 2001 questionnaire three other versions of the same questionnaire were introduced by adding some more questions into the questionnaire and were given out in the summers of 2004 , 2007 and 2010.
The result of the research showed that managerial characteristics and internal training sessions have constructive impact on innovation in hospitality sector,and also addresses the question of ownership of a hospitality establishment which also has an optimistic impact on innovation ND innovative decision making process as it is owned by a family or a person decisions pertaining to the establishment can be made swiftly. However research also shows that experience factor in managerial characteristics has a pessimistic impact on innovation.
Evaluation This research study carried on in the Baldric islands on managers of 1 586 hospitality establishments in Baldric islands has finally emphasized on how important innovation is as it is in many other industries. Innovation is being the change or adapting to the change that’s happened already, the study aptly displays what are the constructive factors for innovation in the hospitality sector, also contrary to popular belief if a manager is highly experienced ,the manager does not keep an open mind towards innovation but would rather believe in themselves.
Another variable of importance is the education variable ,the educational qualification of the manager of the establishment has a lot to do with the managers dealings with the staff and also innovation -However the education variable may have a tiny role to play when it comes to innovation decisions. Also another aspect that has been inspected in this study is the ownership of a hotel which is shown to have a constructive effect on innovation.
Ownership of an establishment has positive effect on innovation and innovation decision making since the establishment is owned by a family and decisions related to the establishment can be made more swiftly. There are other factors internal and external other than the ones pointed out in this study that encourage innovation as pointed out by Lopez et al (2011) However the research has only focused on the factors that internally affect and give rise to innovation, in this study internal training sessions for employees were the focus.
There are other external factors that have constructive effect on innovation as pointed out by Knives (2015) . This research that was carried out in the Baldric islands on the managers of 1586 establishments cannot be applied to other hospitality establishments elsewhere in the world because the sample is from a specific geographic region and results from one region cannot be uniformly applied to establishments in other regions. Conclusion
This research though it sheds light on important aspects of how the hospitality industry can be more innovative but more importantly emphasizes the major factors that lead to innovation. This study one major flaw is that the outcome of this research cannot be generalized to other hospitality establishments around the world because the results only hold if it is applied to the establishments in the Baldric islands. Also more research needs to be done on factors other than the managerial traits and other internal and external sources that encourage innovation.