Toys R Us:Analysis of Adopting an E-Commerce Strategy in a Bricks and Mortar Organization.
From the paper:
“Microsoft Exchange Server was deployed at the Toys R Us national offices and distribution centers, messaging has become a silent contributor to the company’s success and an indispensable part of every employees workday. Dan Hannay, director of operations development for Toys R Us, comments, Since we started using Microsoft Exchange Server, I would guess that, from my vantage point, productivity has increased by 400 percent. Everyone loves to check their e-mail every day, and because e-mail is the primary vehicle for communication, its essential to check it frequently.”