Understand How to Establish an Effective Team
Understand how to establish an effective team Understand how to develop and maintain effective working relationships Explain the benefits of effective working relationships in developing and maintaining the team Effective working relationships are the cornerstone for building and maintaining a successful team. Good team communication provides direction, vision and motivation to the members of the team. Team communication can be the sending or receiving of messages to or from management, between team members or from one team to another.
Effective team communication increases team members’ effectiveness and satisfaction because they are given the appropriate guidelines, tools and direction on how to accomplish tasks. The team needs to trust and be completely open with each other. By doing this they are able to know what each other are doing and what they expect of one another. Feedback from a manager and also from fellow colleagues is also important. This increases motivation and also provides the team with direction and support. Effective teams share a common goal or objective and everyone in the team buys into these goals. Each team member of the team needs clear roles.
This improves the working relationship as everyone knows what role they are doing. Within Cheltenham Racecourse we try to divide the temporary staff into separate departments. We have separate portering, catering, stewarding and technical teams. By doing this everyone has clear roles and knows what they are doing. As much as we can we keep the same people doing the same roles as this helps form a team and the longer they work together the more effective their working relationships are. Every morning / start of an event we hold a catch up meeting to run through what needs to be done during the day.
We set targets for the day and this challenges the team and helps them work together towards these common goals. To help improve communication everyone is issued with a radio at the beginning of the day. This means that we all know what is going on and who is doing what. If there are any issues then management and other team members are available via the radio. At the end of the day / event there is a debrief meeting just to see how everything has been and evaluate where we are. Everyone is encouraged to have their say during these meetings. Describe behaviours which could develop and maintain trust at work
Explain the role of communication in developing effective team working It is essential that there is effective communication to build an effective team. Effective teams need to work well together and that team cohesiveness depends on building strong relationships among team members. Communication is crucial and is driven by the team leader who will work with the team to establish ground rules and work to bring the team together so that it can accomplish its goals. All teams will go through expected stages of development, from forming to storming to norming and eventually performing according to Tuckman.
Navigating through these stages effectively will help teams build relationships which in turn improves communication. Effective team communication can lead to both personal and professional development. Some examples of good communication are the holding of regular catch up meetings, active listening (by management and team members), regular feedback, clear vision and goals. In contrast to the above poor communication skills can have an adverse effect on team working. If team members are not communicating amongst themselves then goals can be missed.
Management and team members need to communicate effectively as it needs to be clear where the team are heading and more importantly why. It is important that different forms of communication are used as just relying on one can be detrimental to the team. For example it has been known for a manager to communicate solely by email to his team members. Messages can easily be confused and also communication can be more open if it is face to face. There are times when email or written communication is necessary but it needs to be in conjunction with verbal communication. Understand how to build a team
Explain the differences between a group and a team There are several differences between a group and a team. A group is generally thought to be three or more individuals that interact about a common goal and have influence over one another. Three components of a group are size, goal orientation and influence. A team comprises of a group of people who share a co-ordinated effort to achieve a common goal or objective. Each individual in a team has a specific role to play whereas in groups the individuals do not mutually depend on each other. Teams have a leader where a group has no clear leader. Within the racecourse we work in teams.
Each person has a clear role and without that role the common objective cannot be achieved. An example of this is that the role of the chef is to make sure that the food is prepared to a high standard and that it is delivered on time. Without the chef the waiter couldn’t operate and therefore the client would be unhappy with the level of service. Each member of the team depends and relies on each other. Our common goal is to provide an excellent customer experience whilst making a profit. Describe the stages of an established model of group formation An established model of group formation is the Tuckman model of group development.
In this model Tuckman explained that there were four stages of group development. These are forming, storming, norming and performing. In the forming stage groups are settling into their roles. They’re trying to find their feet, identifying the task, getting to know one another and looking for guidance from a leader. The next stage is the storming is. In this stage the group is trying to establish relationships with each other. In this stage there tends to be conflict as emotions are high and there is often a reaction against the demands or value of the task.
The group starts questioning their roles and also the leader. The third stage is the norming stage. This is where the group settles down and starts developing together. They develop cohesiveness; they are co-operating with each other, setting standards and encouraging each other. The final stage of group formation is performing. In this stage solutions begin to emerge, members take on positive functional roles and the group’s energy is focussed on the completion of the task. Recently at work we had a restructuring of our departments and new teams were formed.
We are currently going through the storming stage. Whilst in the forming stage the staff were getting to grips with their new roles and also with their new leaders. Explain how a manager could benefit from knowing team members’ preferred roles as defined in an established team role model Within every effective team there are defined roles. To achieve team goals everyone needs to know what their roles are and why. Belbin theorises that within every team there are different personalities. Belbin is used to identify people’s behavioural strengths and weaknesses in the workplace.